Customer Service Quality Control

Deborah Wayman

Email: *********@********.***

Address: *** ******* ***

City: Chicago Heights

State: IL

Zip: 60411

Country: USA

Phone: 708-***-****

Skill Level: Experienced

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DEBORAH WAYMAN

440 Emerald Avenue Chicago Heights, Illinois 60411 708-***-****

RECEPTIONIST

Committed to performance excellence and to providing exceptional office and operational support

Results driven professional with expertise managing key administrative and operational functions. Entrusted with oversight of high profile initiatives and top projects from concept to completion. Personable and customer-centric approach; recognized as the face of the organization. Skilled professional with the ability to multitask, prioritize simultaneous projects and meet challenging goals.

CAREER HIGHLIGHTS

Played a vital role in operational support; corrected IRS forms and balanced insurance checks.

Collaborated with personal bankers to resolve complex IRA and customer issues.

Supported key operations by taking on special projects including switchboard conversions.

PROFESSIONAL EXPERIENCE

BRANCH SUPPORT CLERK PARK NATIONAL BANK, Chicago Heights, IL 2007 to 2010

Ensured excellence by providing exceptional customer support to personal bankers. Accurately balanced interest checks, processed IRAs and corrected IRS 1099, 5498 and 1099R forms. Calculated ATM adjustments and accurately administered POS and other transactions in support of customers. Generated customers foreign currency orders. Communicated product details to customers to comply with the organizations disclosure requirements.

Partnered with personal bankers to streamline workflow processes and provide optimal support.

Met the needs of personal bankers by managing initiatives and special projects.

Played a major role in executing complex switchboard conversions.

Developed backroom work procedures which resulted in standardized operations.

FILING AND SCANNING

HANDLE AND DISTRIBUTE MAIL

SWICHBOARD OPERATOR

COLLECTIONS

CASHIER

CUSTOMER SERVICE CLERK FIRST NATIONAL BANK, Chicago Heights, IL

Prepared written correspondence and provided outstanding customer service to both internal and external clients via telephone and in person. Greeted customers and answered a ten line switchboard. Confirmed accuracy of data entry and calculated payments. Performed quality control functions to ensure success.

Administered IRA accounts, which included set up and distribution calculations.

Performed collections on delinquent loans and overdrawn accounts.

Earned recognition as employee of the month and received numerous perfect attendance awards.

TECHNICAL SKILLS

Word, Excel, Outlook, Internet Explorer, Phoenix, Metavante, 10 Key Calculator

Contact this candidate