Customer Service Manager
Resume:
elizabeth bornhofen
Email: *********@********.***
Address: *** ***** ****** *****
City: Saint Paul
State: MN
Zip: 55128
Country: USA
Phone: 651-***-****
Skill Level: Experienced
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Elizabeth K. Bornhofen
927 Heron Avenue North
Oakdale, MN 55128
*********@********.***
Work Experience
6/2011 to current Contract Virtual Recruiter with Cancer Treatment Center
of America (MRMC & WRMC)
Responsible for all steps associated with identifying, screening and
delivering qualified, top talent who meet the meet the high standards of
CTCA for opportunities across the hospital (both exempt and non-exempt)
Manages the recruitment funnel by sourcing and screening candidates
Providing creative sourcing techniques and utilizing social media to obtain
top talent specific to the needs of CTCA
7/2007 to 6/2011 (started as contract-went to permanent 12/2007) Nurse
Recruiter @ Regions Hospitals (Level One Trauma)
Providing professional support to leadership by coordinating the full
lifecycle recruitment process (planning, sourcing, screening, hiring and on-
boarding) of employees to identify and acquire the best talent needed to
meet the hospital
s operating and strategic plans.
Collaborating with hiring managers to determine key messages & best
methods for promoting various job openings
Plans, coordinates and participates in recruitment fairs, conferences,
community events and internship programs
Effectively promote career opportunities by demonstrating a passion for
Regions, the culture and community
Collaborating with hiring managers in developing/implementing
recruitment plans
Being proactive in improving our diverse population in the selection
process
Handle entire recruitment process using our ATS in order to appropriately
track recruitment activity and ensure accurate recruitment data
Employ effective customer service and interpersonal skills to foster
relationships with candidates and present the organization as an employer
of choice.
2/2006 to 7/2007 Senior Recruiter @ Allina Hospitals and Clinics
Responsible for delivering effective, proactive & responsive
sourcing/recruitment services to hiring managers and to ensure workforce
plans are successfully achieved.
Responsible for all elements of the hiring process.
Communication with hiring manager to ensure an understanding of their
needs and what would be an ideal candidate
5/2004 to 11/2005 IT Staffing Consultant/Sourcer @ Taj Technologies,
Inc.
Consult/advise managers on overall hiring process, collaborate on job
requisition details and creation, and advise on effective candidate
assessment/interview techniques
Active involvement with web-based recruitment, applicant tracking,
testing/ assessments, background checks and drug screening systems
Heavy use of sourcing techniques to find talented and diverse candidates
through creative methods
Effectively screen and interview candidates to meet client needs
Effectively determine the candidates salary according to the clients
established bill rate
Effectively negotiate/communicate offer to successful candidates
Build strong relationships with hiring managers to ensure hiring
requirements are met
Ensure positive applicant experience through the interview and hiring
process
Consistently provide recruiting updates to the system & managers as
required in a timely manner
Build strong relationships with client, candidates, peers within the
recruiting organization and within partner organizations and client HR
partners
11/98 to 5/2003 Generalist/Staffing Consultant @ Children
s Hospital &
Clinics
Consulting w/mgrs in the development of recruitment/staffing plans to
achieve best departmental goals
Advising managers/employees on disciplinary actions with our policy
Provide/interpret benefit & compensation information to mgrs/staff in
problem resolution
Responsible for recruiting exempt and non-exempt positions following
principles of Affirmative Action and equal opportunity employment
Facilitating/conducting New Employee Orientation
Attending job fairs and school career fairs on the local & national level
Manages the development of recruitment advertising as well as strategic
planning and position control
Develops analytical data about all facets of the hiring process
06/98 to 10/98 Generalist @ Gabberts, Inc.
Recruit qualified applicants for open positions achieving standards for
quality, cost effectiveness/timeless
Coordinates open enrollment for 401(k), life insurance, health & dental
benefits also processing LOA
s and disability requests
Education: Two years of college courses thru Mankato State University
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