Customer Service Representative

Robert Yanovitch

Email: *********@********.***

Address: *** ****** **.

City: Hoboken

State: NJ

Zip: 07030

Country: USA

Phone: 617-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBERT A. YANOVITCH 915 Garden St.

Cell # 617-***-**** Hoboken, NJ 07030

*********@********.***

PROFESSIONAL Highly conscientious and multi-talented team player with a focus on new career growth and

SUMMARY development. Former background in Financial Services. Able to establish ongoing relationships with clients and service accounts with exceptional support. Self-motivated and detail-oriented professional with strong analytical abilities. Accustomed to adhering to strict deadlines. Offering comprehensive expertise in the following areas:

* Outstanding Interpersonal Skills

* Aptitude For Independent Problem-Solving

* Accustomed to Delivering a Quality Work Performance In A

High-Pressure, Fast-Paced Environment

MANAGEMENT/SERVICE SUPPORT

* Fully experienced in all aspects of account management. Assisted in improving platforms for account managers.

* Facilitated navigational support for company`s online trading platform enabling clients to view their individual accounts

and reports.

* Instrumental in allowing clients and account managers to increase work efficiency by encouraging utilization of various

computer systems.

* Acknowledged and commended via emails to senior management for exceptional ability to quickly learn new systems.

* Personally rewarded by successfully teaching clients how to perform numerous tasks involving trading stocks.

* Arranged and conducted after-hours consultations with clients to expand their knowledge and benefit their trading

experience.

* Developed proficiency in executing intricate methods of analytical research.

* Proven performance for locating stocks in client accounts and demonstrating research techniques.

* Effectively resolved problems for clients who could not comprehend intricate methods of research.

* Located stock in client accounts to assist with management of company lawsuit.

PROFESSIONAL RELATIONS

* Accustomed to daily interaction with corporate clients, research firms, and company Research Department.

* Developed a quality rapport with all professional relations and built relationships with national account clients.

* Skilled in promoting company services during individual meetings with prospective clients.

* Enhanced business relations by arranging individual client consultations and by performing and communicating beyond

service expectations.

* Directed clients to self-tutorial on company website to enhance learning.

* Maintained professional demeanor at all times and demonstrated proper tone with clear and concise communications.

* Served as a resource for department associates based on current knowledge and earlier background.

PROFESSIONAL Robert A Yanovitch - Independent Trader, Hoboken, NJ 2009 - Present

EXPERIENCE Forex Trader

Pershing LLC, Jersey City, NJ 2007 - 2009 Customer Service Representative

LPL Financial Services, Boston, MA 2003 - 2006

Sales & Operations Associate

LPL Financial Services, San Diego, CA, Boston, MA 2000 - 2002

Senior Service Center Representative

EDUCATION University of Massachusetts, Bachelor of Arts in Political Science

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