Customer Service Sales

Robert Hintlian

Email: *********@********.***

Address: ***** *. ******** **. #**

City: Sylmar

State: CA

Zip: 91342

Country: USA

Phone: 818-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBERT HINTLIAN

16710 W. Nicklaus Dr # 70, Sylmar, CA 91342 * Tel: 818-***-**** * E-mail: *********@********.***

SUMMARY OF QUALIFICATIONS

Highly accomplished and diversely qualified senior management professional with systematic and results-driven approach. Extensive experience in the fields of Business Development, Operations Management, Marketing, Account Management, Consumer Lending, Mortgages, Home Equity, Underwriting, and Retail Sales Financing. Ability to identify and grasp clients` needs, develop appropriate and customized solutions and deliver satisfaction. Skilled in quickly cultivating positive and enduring relationships with clients and stakeholders, and instrumental in leading sales management initiatives, expanding client base and improving client retention levels within highly competitive markets. Well developed leadership skills-ability to formulate and execute strategic plans/business models that yield constructive improvements, enhance effectiveness and positively affect the business and revenues. Show great perseverance to achieve organizational growth, drive sustained business performance and maximize revenue potential through sound sales, effective management and business acumen.

TRANSFERABLE SKILLS AND CORE COMPETENCIES

* Organized and detail-oriented, possess strong evaluative, analytical and problem resolution skills; ability to take challenges, multi-task and prioritize a broad range of responsibilities.

* Hold reputation for integrity, decisiveness, solid judgment, and organizational development.

* Customer-focused approach with persistent commitment to provide exemplary customer service.

* A diligent performer-work equally well independently and in collaborative team settings.

* Encompass outstanding interpersonal, persuasive communication and assertive negotiation skills with a contagious enthusiasm and demonstrated ease in conversing across diverse audiences.

PROFESSIONAL EXPERIENCE

Various Positions

Springleaf Financial Services 2003-2012

Canoga Park, Thousand Oaks, and San Fernando, CA

Branch Manager 2003-2008 & 2008-2012

* Productively contributed and consistently benefited the Company; conducted credit investigations, analyzed results, made recommendations and approvals for closing consumer and real estate loans.

* Directed the every day branch operations with over 1,300 accounts, and net receivables of $11 million; managed revolving loans, personal loans, real estate loans, retail finance loans, and debt consolidation.

* Originated, underwrote, and processed mortgage loans within the branch.

* Utilized strong underwriting knowledge; reviewed and analyzed credit, income, collateral, and appraisals.

* Approved personal and home loans within the assigned limits, and made recommendations on other cases.

* Ardently trained and developed a staff of 7 employees to successful outcomes, and appraised performances.

* Delivered excellent customer service besides developing new and maintaining existing accounts-these exceeded expectations and resulted in consistent increase in annual sales revenue.

Retail Account Manager 2006-2008

* Built/maintained strong relationships with 42+ local retail merchants and large chain retailers and manufacturers.

* Aggressively grew business; increased retail finance sales from $5.1 million annually to $10.2 million in 2008.

* Provided professional marketing support and strategies, developed new and maintained existing accounts. Educated employees and clients on the Company`s programs, and efficiently achieved the corporate goals.

* Trained retailers on -Best Practices- in integrating consumer finance in their daily operations, and AGFS branch managers on retailer support, and new client development.

* Developed large (chain) merchants, national merchants and buying groups within several different asset classes.

Various Positions

Countrywide Tax Services Corporation 2001-2003

Lancaster, CA

Supervisor 2002-2003

* Successfully setup a new Lancaster unit; trained, developed and managed a team of 8 Tax Audit Technicians specializing in setting-up property tax lines on impound accounts, and appraised their performances.

* Formulated timesaving procedures, these brought significant improvements and enhanced team productivity.

* Developed effective training manuals for a new computer program, this enhanced effectiveness and helped reduce down-time substantially.

Non-Impound Tax Specialist 2001-2002

* Setup property tax lines on impound accounts, and conducted Non-Impound account research.

* Dealt with tax authorities, and verified the status of customers` property tax payments.

* Transferred to impound tax unit-ensured accuracy of property tax impound accounts.

* Extensively utilized state-of-the-art information technology for all researches, and managed accordingly.

Operations Manager

Rite Aid Pharmacies 1999-2001

Ventura, CA

* Maximized the sales potential and revenues in a run down store, and capably transformed it into a highly profitable business unit-increased sales from $4.5 million to $5 million within one year by cleaning up store, employing effective merchandizing techniques and utilizing creative marketing strategies.

* Proficiently managed the daily operations of an over $7.5 million store; opened and closed store at appropriate timing, received, organized, and restocked products, supervised inventory control and loss prevention.

* Ordered merchandize, balanced cash register, prepared deposits, authorized payments to vendors, and adhered to budget requirements.

* Delivered excellent customer service and resolved diverse issues; ensured complete customer satisfaction.

* Managed a team of 30 employees, scheduled and delegated responsibilities.

* Maintained attractive displays in the store; employed a variety of effective visual merchandising techniques.

Corporal E-4

United States Marine Corps 1995-1999

Norfolk, VA; Portsmouth, NH; Anchorage, AK; Camp Pendleton, CA

* Graduated 1st in Class during Occupation Specialty training-meritoriously promoted to Lance Corporal.

* Enthusiastically worked and served on Fleet Anti-Terrorism Security Team from 1995-1997, and secured military installations and embassies-trained in Marine Corp weapons systems.

* Supervised and trained 40 Marines in the 1st Light Armored Reconnaissance Division.

* Prepared daily, weekly and monthly outlines for tasks and training, and developed periodic reports.

* Executed monthly performance evaluations, and provided feedbacks for continuous improvements.

* Managed and maintained records of over $1.2 million Light Armored Vehicle and Weapons` Systems.

Assistant Store Manager

Thrifty Drug Stores 1990-1995

Moorpark, CA

* Managed seasonal ordering and store merchandising, while maximizing sales and revenues.

* Planned and prepared work schedules, delegated tasks among staff members, and appraised performances.

* Designed striking promotional and seasonal presentations and displays, these attracted a large number of audiences and greatly enhanced effectiveness.

PROFESSIONAL TRAININGS AND CERTIFICATIONS

Team Leadership Certification * Presentation Skills * Behavioral and Interpersonal Relationship Skills * Graduate of Carew`s Dimensions of Professional Selling, Plus Negotiations * Mortgage Loan Originator (MLO) Licensed # 225102 * Life Agent # OE 34083 * S.A.F.E. Certified

REFERENCES AVAILABLE UPON REQUEST

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