Customer Service Manager

Christine Sembenini

Email: *********@********.***

Address: ***** ***** ******

City: Mokena

State: IL

Zip: 60448

Country: USA

Phone: 312-***-****

Skill Level: Experienced

Salary Range: $25,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective

To find a Customer Service or a similar office related job.

Experience

1981-1994 Rueben H. Donnelley Directory / Dontech Yellow Pages

Worked as a personal secretary for 2 years. Promoted to the Reverse Directory Department as a marketing representative, worked there for 1 year. Promoted to the Credit & Claims department, worked there for 1 year. Promoted to the Customer Service Department, worked there for 9 years, becoming an Assistant Manager in the last 3 years. Took several offered classes and seminars regarding customer service and team management. Received 2 customer service excellence awards.

1994-1996 Able Temporary Services

Worked as a Temporary for several companies; including an answering service, a shipping company, and ending with and then hired by Thermal Industries. Received an employee excellence award.

1996-2012 Thermal Industries, Inc.

Worked in the customer service department while cross training for the order department. Did orders, cash sheets, banking deposits, reports, collections and marketing. Contacting customers for collections as well as setting service appointments, also did all ordering & checking in service parts. Again took several classes and seminars on customer service and management related topics. Promoted to the Customer Service Manager afters 8 years of service. Filled in while training other branches new Manager and their Customer Service Rep. Managed the Branch itself during the Mangers absences. Received a customer service award. Laid off in November 2012 when the branch closed, due to lack of work.

Education

1980 Graduate of Thornton High School

Interests

Horseback riding. Bird watching. Cooking, reading and computers.

Other

Fast learner and a self starter. Good with people and have excellent Microsoft & Excel computer skills. On time and dependable. Always flexible and willing to work extra hours.

References upon request.

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