Customer Service Manager
Resume:
Dawn Turner
Email: *********@********.***
Address: *** ***** ******* ***
City: Dallas
State: GA
Zip: 30157
Country: USA
Phone: 678-***-****
Skill Level: Experienced
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Dawn M. Turner
253 Hiram Acworth Hwy
Dallas, GA 30157
Profile Highly dedicated and dependable professional with a proven record of excellence. Demonstrated effective skills in analyzing, planning, time management, communication, research, report preparation, customer service and decision making.
Work Clear Channel Outdoor 2008 - Present
Experience Billing & Collections Manager / Real Estate Coordinator
* GDOT Permits
* Customer Relations
* Monthly RE checks - verify against aging reports
* Excel Reports on Tree cuts; permit renewals
* Enter all real estate checks
* Enter all RE RAF`s (RE Action Forms)
* Collections of Past Due Accounts
* Maintaining all monthly Reports for all Accounts
* Customer Troubleshooting
* Data Entry
* Update Credit Files
Home Depot 2008 - Present
Cashier - Part time
* Customer Service
* Garden Department
Paulding County Board of Education 2003 - 2008
Bookkeeper for Shelton Elementary
* Prepare all monthly and yearly budgets
* Enter all A/P weekly
* Manage all A/R
* Reconcile daily and monthly -After School- accounts
* Reconcile daily and monthly school local funds accounts
* Reconcile monthly budget accounts
* Manage collections from all school departments and functions
* Process all cash and check deposits
* Manage all contracts, modifications, and work orders
* Prepare monthly inventories for all supplies, books, and equipment
* Manage collections for -After School- program accounts
* Assist in all areas, as needed
Clear Channel Outdoor 1998 -2003
A/R & Collections Manager
* Responsible for maintaining credit history for all clients
* Customer Troubleshooting
* Collections of Past Due Accounts
* Responsible for all monthly past due and collection demand letters
* Managed monthly billing for over 500 advertisers
* Prepared bi-weekly and monthly A.R. reports
* Credit Checks and Approvals
* Processed all cash and check deposits
* Created daily invoice reports for Finance Manager
* Managed all contracts, modifications, and work orders
* Worked closely with 14 Sales Account Executives - keeping their accounts current
ABN AMRO Bank d/b/a LaSalle National Bank 1988 - 1998
Money Transfer, A/P. A/R Supervisor
* Reconciled approximately 10 accounts daily
* Prepared all A/R bi-weekly and monthly reports
* Responsible for all cash and check deposits
* Entered all A/P weekly
* Wired money transfers daily to over 100 commercial clients
* Transferred to Chicago for four months when bank closed in Atlanta (Set up accounting department for new location)
Education U.S. Air Force - Loadmaster, 1986 - 1988
Kennesaw College 1986
Etowah High School 1984
Computer Microsoft Office including Excel, Group Wise, Kronos, MAS 90, Vista, Windows 7, MS Outlook, Quattro, Onespace
Skills PeopleSoft Financials
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