Customer Service Sap

John Heath

Email: *********@********.***

Address: **** ******* **

City: Louisville

State: KY

Zip: 40218

Country: USA

Phone: 502-***-****

Skill Level: Experienced

Salary Range: $42,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John Heath III

4910 Poitier Ct, Louisville, KY 40218

Cell: 502-***-****

Email: *********@********.***

COMPUTER TERMINAL/SAP WAREHOUSE MANAGMENT SPECIALIST

Profile Ten-year career in a successful Information Technology role in a distribution environment including process design, development, and implementation Project leader and troubleshooting for SAP Data, Software, and Hardware needs within a 255,000 ft2 distribution center Supported facility of up to 100 associates Possess solid computer skills Excellent working knowledge using IBM systems; Microsoft Outlook, Word, Excel, PowerPoint, Access, Lotus Notes, MS, Stock Master, SAP Ability to train, motivate, and supervise employees A team player, acknowledged as Steward of Warehouse Support Develop plan, conduct audits, process metrics and employee production reports and filings, and help maintain/update accurate inventories

Synopsis of Achievements Increased warehouse picking production by 41%, from 19% to 60% Tennant Leading Edge award winner Stewardship Proactive planning led to notable increase in production in all departments. Created multiple databases, drastically increasing reporting and production tracking

Employment

Tennant Company, Louisville, KY

2002 - Present

Computer Terminal/SAP Warehouse Management Specialist SAP Super User Implemented and maintain radio frequency (RF) devices, as well as all IT assets Support repair technicians, customer service, and customers as lead point of contact for internal technical issues Lead warehouse documentation project to create SOPs and Work Instructions for all local processes Lead successful warehouse management crossover team from Stock Master to SAP 4.6 and then again from SAP 4.6 to SAP 6.0 Quickly and effectively solve customer service and warehouse challenges Maintain quality control/satisfaction records database Process Improvement Team leader

Lyndon Education (CES) Jefferson Co. Board of Education, Louisville, KY

1998 - 2001

Computer Terminal Specialist Maintained Inventory of all Assets for Each School Upgraded Installed all Necessary Software To Each Schools Specifications Installed All Wiring Needed In Each School Resolved Issues That Were Called Into Help Desk

Education

Mid-Continent University, Louisville, KY

2012

Bachelors of Arts: Business Management Sullivan University, Louisville, KY

Bachelors of Science: Computer Science

Current

References Furnished Upon Request

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