Customer Service Sales

Gary Oplinger

Email: *********@********.***

Address: *** **** **** ***

City: Nazareth

State: PA

Zip: 18064

Country: USA

Phone: 610-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GARY W. OPLINGER

161 East Beil Avenue * Nazareth, Pennsylvania 18064

610-***-**** * Email: *********@********.***

RETAIL SALES MANAGEMENT PROFESSIONAL

Store Manager, Department Manager

Versatile, accomplished retail management professional with over 20 years' experience leading retail sales initiatives. Proven leader who performs as a key business partner and provides critical leadership to the corporation and management team. Demonstrated ability to learn and teach new concepts, easily adapt to change, and manage multiple concurrent tasks. Effective team builder and leader who understands the necessity to develop and train a highly effective staff. Innovative, energetic high achiever with excellent organizational skills, coupled with communication abilities to clearly articulate the benefits of diverse products. Proven track record of success and the capacity to assume increasingly significant responsibilities.

CORE COMPETENCIES

Sales Strategy Training & Mentoring Strategic Planning

P & L Management Merchandising Recruiting

Budget Planning/Analysis Customer Service Project Management

- PROFESSIONAL EXPERIENCE -

SUMMIT SERVICES UNLIMITED, INC., Williamsville, New York 2004 - 2012

Leading provider of top quality staff to the retail industry.

Zone Manager

Oversaw a marketing team covering three Wegman's Food Markets in Pennsylvania. Liaised between store management, department leaders and corporate office. Recruited, hired, trained and led a team that completed resets, new item placements and planogram integrity and compliance. Aligned team goals with overall corporate objectives. Ensured obtainment of weekly and monthly goals. Worked hand-in-hand with store managers and department leaders to facilitate resets as directed by Project Managers.

Selected Achievements:

Led the implementation of a novel, corporate developed merchandising plan.

Maintained 100% new item distribution as well as 97-100% planogram compliance.

Collaborated with store management and corporate Project Managers to adjust and correct aisle flows and department layouts.

HERSH'S MARKET, Allentown, Pennsylvania 1984 - 2004

A leading regional grocery store.

Store Manager

Execute all duties related to ensuring the seamless operation of a high volume regional grocery store. Oversee operations, customer service and staff management. Identify, recruit, and develop dynamic talent and encourage the team to increase sales and improve customer service. Cultivate and foster relationships with clients to encourage loyalty

and repeat business. Lead a team of 15. Ensure inventory is kept in-line with projected sales. Create and ensure compliance with annual budget. Develop accurate sales forecasts. Design compelling displays to maximize product sales. Implemented new security measures to reduce shrinkage. Guarantee obtainment of customer satisfaction levels through adherence to a hands-on management style. Analyze the store's business results and developed action plans to propel profitability. Heightened product knowledge amongst all employees.

Selected Achievements:

Boosted sales 73% within a competitive market by creating and implementing innovative promotions and specials and increasing customer service levels amongst all staff to improve customer loyalty.

Championed the use of novel scheduling methods to shrink labor costs.

Developed a team-oriented, open workplace resulting in minimal staff turnover and an average tenure of over 5 years.

Enhanced store profits through diligent monitoring of inventory, waste and increased training for staff.

- EDUCATION -

Bachelor of Arts - Music

Kutztown University, Kutztown, Pennsylvania

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