Human Resources Manager
Resume:
Suzan Samara
Email: *********@********.***
Address: P.O. Box 799
City: New York
State: NY
Zip: 10108
Country: USA
Phone: 917-***-****
Skill Level: Management
Salary Range: $90,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
SUZAN SAMARA, M.B.A.
P.O. Box 799
New York, NY 10108, USA
*********@********.***
**Project/Department Manager - DIRECTOR of development, communications, Human resources
Expertise in the delivery of large-scale international programs that build capacity and drive business for the future
High-performance leader and visionary with experience designing, managing and deploying multi-million dollar programs in the Middle East and North Africa (MENA) region. Proven success motivating teams to produce robust programs that meet requirements, cost and deliverable timeline. Demonstrated expertise in business analysis, end-user coordination, training, logistics and international proposal development. Able to cultivate and maintain mutually respectful partnerships, vendor relationships, and deliver solutions for future growth. Adept at motivating teams, training and collaborating with individuals of diverse cultures at all professional levels. Built reputation as resourceful, creative problem solver, cracker-jack within 15 years of career. Fluent in English and Arabic; basic knowledge of French, Spanish, Greek and Hebrew. Core competencies:
-Project Development & Execution
-Risk Management / ROI / Budgeting
-Multi-cultural Professional Relationships
-Customer & Vendor Management
-Design & Process Improvements
-Performance Optimization
-Leadership / Team Building & Training
-Client & Staff Training
**EXPERIENCE
Black & Veatch, Overland Park, Kansas, USA 2012 to Present
Human Resources and Public Relations Manger
Recruited to direct human resources and public relations departments for USAID`s Infrastructure Needs Program (INP 2) in the West Bank, a total budget of $750 million.
-Developing and maintaining human resources and public relations plans, staffing database, recruitment processes, employee evaluation systems, corporate social responsibility events.
-Managing staffing plans with subcontractors, ensuring compliance of human resources policies and public relations activities in accordance with the company`s and USAID`s regulations.
Montgomery Watson Harza Global, Inc., Bloomfield, Colorado, USA 2010 to 2012
Program Performance Manager (2011 to 2012)
Led performance management for USAID`s Infrastructure Needs Program (INP 1) in the West Bank, a total budget of $358 million
-Served as Acting Chief of Party, ensuring the whole program was running smoothly without obstructions or delays.
-Directed Project Controls Department, guarantying scope, cost and time of projects were in accordance with signed contractual agreements and ensuring expatriates traveling to West Bank had USAID approval for their scope of work.
-Managed human resources and public relations activities, reproducing 10 videos and a brochure, organizing 5 ceremonies, revising 31 success stories, preparing 88 factsheets that describe each project and ensuring monthly reports were coherent.
-Oversaw completion of archiving and close-out plans, archiving ahead of schedule and closing the whole program on time.
-Gained trust and reliability with USAID, handling USAID`s database and developing a master list for all projects and activities, both used in synergy to report accurate figures and reports for stakeholders such as USAID and U.S. Congress.
-Collaborated with Chief of Party on writing and publishing the final report, highlighting the program`s successes, achievements and lessons learned for future infrastructure programs.
Employment & Professional Enrichment Program (EPEP) Manager (2010 to 2011)
Brought on board to develop and start up a new internship program placing new university graduates in the West Bank in positions with contractors/subcontractors funded through The United States Agency for International Development (USAID) contracts from the Ramallah, West Bank office.
-Generated $2 million in funding approval, by developing and submitting proposal for the internship program.
-Saved $ 1 million in expenses and provided internship opportunities for 102 new graduates through leading the design and execution of the internship program with funding of $1.7 million, and documenting its achievements through success stories.
-Streamlined $70,000 vendor payment issues due to delay of USAID formal approval by requesting home office to provide payment in order to maintain favorable reputation in the local markets.
-Realized cost savings of $20,000 on materials, customs and shipping, by diverting training and material crisis, utilizing internal expertise and successfully delivering training courses for 70 interns.
Consolidated Contractors Company (CCC), Athens, Greece 2005 to 2009
Administrator & Training Coordinator
Directed 4 training programs for high school, vocational training center (VTC), and university graduates in Jordan. Participated in annual university job fairs in Jordan and West Bank, and assisted in recruitment of staff for projects in the MENA region.
-Supervised staff of 10 trainers, and placed 60 welders and 40 fabricators per year within projects internally in the MENA region and with local companies through managing 2 centers, VTC for Welding and Fabrication and Balqaa University Center for Supervisory Piping, and cultivations relations within the centers and the company.
SUZAN SAMARA, M.B.A
*********@********.***
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-Spearheaded coordination of surveying and construction management programs with Education for Employment Foundation (EFE) in Jordan and West Bank, assisting in placement of 40 surveyors and 15 newly-trained construction managers internally in the MENA region and with local companies.
-Centralized information and eliminated data redundancy, by developing and implementing database improvements for the recruitment department at the company, VTC and JCEF (EFE Affiliate in Jordan).
-Recognized for professional poise and presentation, by consistently being selected to represent company at public relations events and serving as Corporate Social Responsibility point person.
Merck Sharp & Dohme, Amman, Jordan 2005 to 2009
Consultant
Sought out to take on a temporary assignment consisted of creating Access databases, queries, and surveys utilized for medical journal research and publication at one of the 7 largest pharmaceutical companies in the world.
Passavant Roediger - Aqua Treat Company (PRAQ-AquaTreat), Hanau, Germany 2004 to 2005
Office Manager
Managed and directed human resources, office activities and logistics in Amman, Jordan, office. Served as company representative for the International Organization for Standardization Certification (ISO9001).
-Improved efficiency in consumption and usage, by creating logistics and fleet databases that tracked activities in details.
-Equalized and standardized procedures, leading to the award of ISO9001 for the company.
-Enhanced customer service, by updating existing database and ensuring water filter changes were completed on time.
Crystal, Meenas & Gallery Company, Amman, Jordan 2002 to 2004
Accountant & Office Manager
Supervised international import accounts. Directed and controlled accounting systems for 3 retail stores and oversaw sales, personnel recruitment, inventory and warehouse stocks.
-Increased sales increasing annual revenue to $250,000, by designing systematic importing policies and developing system improvements that produced smooth workflow and accurate warehouse stocks.
-Expanded international relations with manufacturing companies to include Turkey, Spain, Italy, Brazil and China.
Protection Security Plus, Inc., Ramallah, West Bank, Palestinian Territories 2000 to 2002
Office Manager
Cultivated partnerships with commercial and residential owners to link their alarm and fire systems with a computerized monitoring system. Appointed company representative, supervised employees, and reported to board members.
-Increased customers to more than 50 in 6 months based on reputation, by leading the team and ensuring timely response within 5 minutes to security breaches and malfunctions as promised.
-Gained trust with most embassies based on performance, leading to the upgrade of their old systems with our systems.
Palestinian Telecommunication Company, Ramallah, West Bank, Palestinian Territories 1997 to 2000
Network Administrator
Cultivated partnerships with commercial and residential owners to link their alarm and fire systems with a computerized monitoring system. Appointed company representative, supervised employees, and reported to board members.
-Equalized and standardized procedures, leading to the award and renewal of ISO9001for the company
-Eliminated data redundancy across the company, by centralizing the database and allowing departments` views.
**EDUCATION
-California Coast University, California, USA; BA, Psychology, GPA 4.00/4.00 2013
-New York Institute of Technology, New York, USA; MBA, Human Resources, GPA 3.56/4.00 2005
-New York Institute of Technology, New York, USA; BS, Computer Science, GPA 3.89/4.00 2005
-Palm Beach Community College, Florida, USA; AA, Computer Science, GPA 3.00/4.00 1994
**TECHNICAL SKILLS & QUALIFICATIONS
Certifications: Project Management Professional (2013), Neuro Linguistic Programming (2011), Reiki (2007)
Professional Diplomas: Human Resources/Personnel Management (2011), Engineering Management (2009)
Trainings: Professional Writing & Fund-Raising (2011), Leadership & Management (2009), Principles of Training (2008) Health Safety & Environment (2008), Motivation (2006), Environmental Management (2000), Quality Management (1999)
Technical Skills: ASP, Access, C, C++, Oracle, SQL Server, Microsoft Office, Oracle - SQL & PL/SQL
Languages: Fluent: English, Arabic; Basic Knowledge: French, Spanish, Greek, Hebrew
Citizenship: U.S., Jordanian, Palestinian Permanent Resident
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