Customer Service Representative

Judy Austin

Email: *********@********.***

Address: **** ******* ****** ****

City: Lakeland

State: FL

Zip: 33810

Country: USA

Phone: 863-***-****

Skill Level: Assistant

Salary Range: $24,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Judy Austin

3016 Cobbler Square Lane, Lakeland Florida 33810

(Cell) 863-***-**** (Email) *********@********.***

Professional Profile:

Mental health professional driven to help others overcome personal obstacles.

Comfortable working autonomously or in a team-based setting.

Areas of Expertise:

Bachelors Degree in Human Services

Progressing toward Masters Degree in Professional Counseling in 2013

Solution-focused counseling

Excellent problem solver

Good analytical skills

Excellent research skills

Excellent interpersonal, oral, communication skills

Good team player and community builder

Parenting skills educator

Member of American Association of Christian Counselors

Microsoft Office Excel, PowerPoint proficiency

Attention to detail

Experience:

Utilized intake and screening instrument(s) to conduct an assessment of needs of clients and to obtain a complete history

Provided assessments and counseling to individual clients

Prepared reports based on observations made during the session(s)

Conferred with clients to discuss their options and goals

Provided clients with tools to better manage emotions and address any anger management issues if present

Guided clients in the development of skills and strategies for dealing with their problems

Provided support to assist in the recovery process

Reviewed records, and conferred with other professionals

Participation in case reviews related to client progress in treatment activities

Maintained confidentiality of records relating to clients` treatment

Attended and participated in meeting and groups

Attended meetings and trainings necessary for professional development and as required by the agency or its funding source

Worked one on one with mothers in a homeless shelter and their children

Followed up on results of counseling programs and clients` adjustments to determine effectiveness of programs

Education:

2012 Southeastern University, Lakeland, Florida, United States of America

Mental Health Professional

Master of Science

I am currently over half way through getting my Master's Degree in Professional Counseling. I have done my Practicum and Intern I hours at Lighthouse Ministries under the supervision of Dr. Michael Grogan, LMHC and Trena Mewborn, LMHC. I am presently doing my Intern II hours at Lighthouse Ministries with the same supervisors.My part-time job at Southeastern University is being phased out for a full-time position. They offered me the full-time position, but I really want to get a full-time position utilizing my college degree.

2010 Southeastern University, Lakeland, Florida, United States of America

Bachelor of Science in Human Services

I graduated with a 3.9 average while working full time.

Professional Chronology:

01/2012 - Current Southeastern University Lakeland, Florida 33801

Data Clerk / part time

06/1999 - 12/2011 Lakeland Electric Lakeland, Florida 33801

Customer Service Representative 2

Awards:

I received many rewards for excellent customer service and two Customer Service

Representative of the Quarter awards. My Professional Performance Reviews were always good and I received raises every year.

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