Manager Customer Service

Paula Alexander

Email: *********@********.***

Address: **** **** ****** **

City: Grand Prairie

State: TX

Zip: 75052

Country: USA

Phone: 318-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Paula Alexander

3905 Dilg League Drive

Grand Prairie TX 75052, US

Mobile Phone: 318-***-****

E-mail: *********@********.***

OBJECTIVE

To become part of an organization that works toward future sustainability and values the organizations stakeholders. Applicant is seeking a long-term life fulfilling job that can accommodate an aggressive self-starter who is highly motivated, has exceptional people and supervisory skills, well organized, and possesses a phenomenal ability to multi-task.

WORK EXPERIENCE

Property Manager/Leasing Consultant/Tax Compliance Professional

June 2009 - present

Riverwood Apartments/Villages at Eagle Pointe IV

2332 Riverwood Dr., Bossier City, LA 71109

Real Estate/Property Management

Property manager for multi-family, multi-unit, fair market and tax credit properties. Experience with relocation procedures and processes. Currently performing the lease-up for elderly/frail elderly tax credit property and preparing for the relocation of Phase VII development. Responsible for developing and implementing the annual budget, preparing annual business plan, and setting short-term and long-term business goals. Walk apartments and property on a daily basis to ensure product quality. Perform rent collections, deposits, and invoicing. Implement and oversee property marketing programs. Foster positive/landlord relationships. Hire, train, and supervise property staff. Responsible for motivating staff to excel toward self-fulfillment and achieve the ultimate customer service. Offer candid and effective feedback to staff with a strong emphasis placed on accountability. Manage the front office, manage application process, manage the processing of background checks, oversee the leasing of units for both fair market and tax credit properties, process tax credit certifications and re-certifications, audit tax credit files, follow HUD and IRS Tax Credit rules and regulations. File and follow through with evictions and writ of possessions. Expert level of knowledge with regard to web based systems and analyzing data. Follow HUD and LIHTC rules and regulations. Experience with leading small and large groups of associates. Low Income Housing Credit Property (LIHTC) compliance training and certified National Compliance Professional (NCP) - Certified Specialist-Public Housing Manager (CS-PHM). . Experience with YARDI Software, AS400, and EmphaSys.

Safety Manager (Ran concurrent with Distribution Operations Management position)

March 2006 - February 2009

Ingram Book Group Inc Roseburg, OR

Wholesale Trade/Import-Export

Created and fostered a positive safety oriented atmosphere for a 320,000 sq ft distribution center. Implemented and maintained successful safety award and training programs which produced positive results toward warehouse goals and initiatives.

Responsible for achieving the lowest Incident Frequency Rate (IFR) in the history of a warehouse consisting of 350 associates. Maintained all pertinent safety related forms, logs, and records. Conducted monthly safety committee meetings. Maintained committee minutes and developed monthly training presentations and agendas. Conducted accident investigations.

Distribution Manager/Back-up Human Resource Manager

January 2005 - February 2009

Ingram Book Group Inc Roseburg, OR

Wholesale Trade/Import-Export

Directly responsible for managing and supervising the Library Processing, Customer Direct Fulfillment (CDF internet sales distribution), Hassle Free Returns, Receiving, Inventory Control, Publisher Returns, Costco Returns, Leadership/associate/orientation training, and assisting the HRM. Developing and administering company policies, procedures, production standards, CPU standards and reporting, and warehouse pay-on-performance plan, contributing toward maximizing the efficiency of the Distribution Center operations.

Offered a successful contribution toward the start-up of two major distribution centers in Oregon and Pennsylvania. Directly responsible for establishing the Hassle Free Return, Library Processing, Internet Sales packing area, and Costco Returns departments. Created and successfully implemented production standards for Order Pulling, CDF packing, and Library Processing. Active participant in the successful development and implementation of a warehouse pay-on-performance program. Super User for the PkMS warehouse management system. Established improved standards toward a stronger and more effective associate appraisal process. Managed the Activities Committee and ICAN Committee. Developed and successfully presented various advanced leadership training sessions in areas of associate performance, interpersonal skills, HR related topics, and mediation. Developed and successfully presented various training sessions toward associate development and advancement. Conducted performance appraisal for both hourly and salary associates. Conducted progressive counseling. Participated in conducting two incidents of workforce reduction.

Operations Supervisor

July 1994 - January 2005

Ingram Book Group Inc Roseburg, OR

Wholesale Trade/Import-Export

Directly responsible for the start up of the Hassle Free Returns Department, Publisher Returns Department, and Library Processing Department. Supervised Order pulling (144 associates) and managed production standards. Supervised Quality Control Department. Human Resource Manager back-up.

EDUCATION

MBA Student - University of Phoenix, anticipated completion August 2013.

Bachelor`s Degree, Business Administration/Human Resources,

University of Phoenix Phoenix, AZ

3.7 GPA

Associate Degree, Business Management, Axia College of University of Phoenix Phoenix, AZ

3.7 GPA

Member of Delta Mu Delta (DMD) International Business Honor Society

CERTIFICATIONS

Court Mediation - Certified to mediate for small claims and tenant/landlord disputes in a court of law.

Certified Specialist - Public Housing Management (CS-PHM).

National Compliance Professional (NCP) for tax credit properties.

REFERENCES

Monica Brown

Property Manager, Village at Eagle Pointe I, II, and III Apartments

318-***-**** ext 11

******@*******.***

Professional

Anna Smith

Office Administrator, Riverwood and Villages at Eagle Pointe Apartments

318-***-**** ext 10

******@*******.***

Personal

Christy Mooring

Tax Compliance Manager

318-***-**** ext 16

********@*******.***

Professional

Contact this candidate