Customer Service Management

Duncan Einspahr

Email: *********@********.***

Address: *** ******** ** #***

City: Lincoln

State: NE

Zip: 68528

Country: USA

Phone: 402-***-****

Skill Level: Experienced

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

team leadership strategic planning safety and security cross cultural communication procedural analysis

Educational Background:

Bachelors Degree, Criminal Justice with Spanish concentration

University of Nebraska, 08/2007 - 12/2011

Lincoln, NE

Job History / Details:

DUNCAN EINSPAHR

741 Lakeside Drive, Lincoln, NE "^ 68528 402-***-**** "^ *********@********.***

MANAGEMENT PROFESSIONAL

Driven Management Professional with a commitment to delivering organizational objectives through outstanding team leadership and superior customer service.

Conscientious Operational Specialist expertly prioritizing and supporting organizational objectives while maintaining concise attention to detail, clear communication, and impeccable organization. Repeatedly recognized as the go-to person, serving as a reliable source of detailed information for all levels of management, colleagues, and clients. Transitions military expertise and educational background across a multitude of business areas through commitment to organizational goals and cross-functional communications.

CORE SKILLS & KNOWLEDGE

"I Team Leadership "I Procedural Analysis "I Strategic Planning "I Cross-Cultural Communication

"I Client Services "I Process Management "I Security & Safety "I Training & Development

PROFESSIONAL EXPERIENCE

CABELAS - WORLDS FOREMOST BANK, Lincoln, NE 2007 V 2010

Senior Bank Analyst - Fraud Detection

Monitored and managed a fraud detection team, creating cohesive and effective techniques through outstanding communication and relationship management. Devised and implemented proactive measures for fraud detection, developed cues, and employed systems to enhance corporate operations and increase cost savings. Examined and audited critical documentation and transactions to identify trends and points of compromise to ensure security, accuracy, and operational efficiency.

Select Accomplishments:

Increased cost savings of $250K+ annually by streamlining operations and improving departmental effectiveness.

Leveraged superior team leadership and cross-cultural communication skills to manage a team of 19, monitoring productivity and efficiency to ensure client and corporate satisfaction.

Conceptualized and implemented the department training program, creating cohesive and effective procedures to increase productivity for all new analysts.

Quickly promoted to management position because of outstanding operational understanding, relationship management, and client relations.

Served as point of contact for 30-40 escalated customer issues daily and secured a 95% customer satisfaction rate, through superior relationship management and operational integrity.

Identified and eliminated a significant fraud initiative, advising well-known WALMART chain and eliminating potential losses.

UNITED STATES MARINE CORPS, Camp Pendleton, CA 2002 V 2006

Sergeant - Infantry Machine Gun Section Leader

Trained, developed, and oversaw operational team, creating a dedicated, collaborative environment based on commitment and operational integrity. Demonstrated top-tier organizational and communication skills in a fast-paced and deadline-driven environment. Analyzed situations and gathered intelligence to advise superiors on effective strategic operations, serving as trusted council due to operational effectiveness, strategic planning, and cross-functional communications.

DUNCAN EINSPAHR PAGE 2

Professional experience continued K

Select Accomplishments:

Led team of 18 Marines, providing training, development, and expertise to carry out strategic operations.

Meritoriously promoted 2 times, securing rank through superior leadership and distinguishing actions.

Awarded Navy and Marine Corps Achievement Medal- with Combat Distinguishing Device for heroic achievement serving as Fire Team Leader, providing direction to break enemy ambush.

Instructed national and international forces in the Philippines in Special Operations and counter-terrorism, utilizing organizational and relationship management to ensure optimum information distribution.

Trained 100+ Marines in helicopter rope suspension techniques as a certified HRST Master, to ensure proficiency and effectiveness.

Participated in international operations in Iraq and the Philippines enhancing international understanding.

ADDITIONAL EXPERIENCE

GLASS EDGE OF LINCOLN, Lincoln, NE 2011 - Present

Glazer

Served as go-to installer and glazer in the completion of a multi-million-dollar government project. Created team environment, tracked performance, and drove efforts to provide practical solutions and customer satisfaction for the purpose of achieving company goals.

Select Accomplishments:

Participated in the $50M Joint Forces Building project, installing materials and creating an exceptional working environment.

Monitored and maintained $10M in materials and equipment through advanced organizational knowledge and understanding of project objectives.

Collaborated in team environment to continually exceed project goals, allowing for the achievement of deadlines by providing individual motivation and lead-by-example direction.

Sought out for commitment to project directives as go-to for difficult installation, providing quality workmanship to solidify client satisfaction.

Achieved project deadlines, demonstrating efficiency and effectiveness.

ERIC ROSENBOOM CONSTRUCTION, Lincoln, NE 2002

General Laborer

Participated in residential construction projects, demonstrating craftsmanship, the desire to achieve project objectives, and secure customer satisfaction.

EDUCATION

UNIVERSITY OF NEBRASKA- LINCOLN, Lincoln, NE 2011

BACHELOR OF SCIENCE, Criminal Justice

Internship- Child Advocacy Center (160 hours)

Languages:

Intermediate Spanish

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