Customer Service Manager

Confidential User

Email: *********@********.***

Address: Address Withheld

City: Odessa

State: TX

Zip: 79761

Country: USA

Phone: 432-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Gary Vaughn

1525 East 11th St, Odessa, Texas 79761

432-***-**** (C)

*********@********.***

OBJECTIVE: Seeking a position as a Front Line Supervisor/Manager

SUMMARY OF QUALIFICATIONS

* Active U.S. government SECRET security clearance through 2020

* Able to make difficult decisions in stressful situations

* Superior customer service award for past 6 years

EXPERIENCE

Security

* Maintained over 2000 classified publications and documents while keeping 100% accountability at all times.

* Monitored and supervised 2 security teams guarding U.S. government property and assets while conducting ID and baggage checks ensuring safety of government employees and civilians.

* Implemented a new security check protocol which led to a 60% decrease in accidental destruction and mishaps.

Communication

* Helped diffuse conflicts in public environment with regard to everyone`s safety - recognized for excellent customer relations through feedback surveys.

* Proficient at using Windows 7, Windows XP, Microsoft Office products, Adobe Reader and Adobe Photoshop.

* Accomplished ability to communicate in diverse environments - efficiently managed a diverse workforce resulting in a 55% increase in teamwork and job accomplishment.

Supervision

* Provided leadership, instruction, and supervision of 140 personnel - efforts resulted in a 35% increase in promotions and a 78% increase in personal evaluations.

* Supervised and trained a crew of 148 in monthly operations, including evaluation and discipline - efforts resulted in a 82% increase in personal achievements and improvement.

* Supervised a team of 65 in project completion - efforts resulted in a timely completion and customer service appreciation awards for all personnel.

EMPLOYMENT HISTORY

* 1999 - 2013 Operation Specialist 1st Class U.S. Navy

* 1998 - 1999 Cashier Albertsons

* 1996 - 1998 Maintenance Supervisor TiTi`s Truck Stop

EDUCATION

* U.S. NAVY Specialized Training: Security, Firearms, Leadership, Diversity, Communication, Anti-terrorism and Customer Service.

* 2000 Hour Department of Labor Apprenticeship in Computer-Peripheral-Equipment Operator (Clerical).

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