Customer Service Manager

Heather OSullivan

Email: *********@********.***

Address: **** ******* ****

City: Wilmington

State: NC

Zip: 28405

Country: USA

Phone: 804-***-****

Skill Level: Director

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Heather O'Sullivan

2015 National Street Richmond VA 23231

2212 Brandon Road Wilmington NC 28405

804-***-**** *******.*********@**********.***

REALTOR/BROKER Sept 2003-present Richmond, Virginia

Sales, Marketing, Research, Analysis, Networking, Organized Coordination, Customer Service, Deadline Oriented, Sales Driven

VOLT Technologies July 2001- June 2003 Virginia

Software Implementation - Training Implementation of Tracking software, Inventory of Verizon Offices Hubs Warehouses across VA, Warehouse - receiving/shipping, procurement, inventory. Other duties as assigned.

WORLDCOM April 2000-April 2001 Northern Virginia

Government Contracts Division - Calling Card Manager Team Lead for Air Force - Managing a team of 13 to streamline service and production for all branches of the military ordering and delivery of overseas calling cards. Team Lead for Air Force communication efforts contractual obligations, responsible for providing service to the AF, FBI, NSA, CIA, National Guards (army air force) and White House. Speaker for Training Conferences of military, govt staff their contractors.

Houston Associates Inc. Nov 1996 - Mar 2000 Hungary, Croatia, Bosnia

Programs Specialist reporting to European Manager Senior VP for Commercial Communications contract with Army, NATO, Air Force- Managing Projects, timelines, employee movement in 6 countries, HR tasks, Managed Help Desk Operators staff, created policies and operations procedures. Specializing in aspects of contractual obligations liaison between civilian govt organizations. Payroll/scheduling/staffing/benefits. Other duties as assigned.

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