Customer Service Manager
Resume:
Jan Stewart
Email: *********@********.***
Address: PO BOX 3672
City: Burleson
State: TX
Zip: 76097
Country: USA
Phone: 817-***-****
Skill Level: Entry
Salary Range: $27,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JanStewart
PO BOX 3672
Burleson, Tx 76028
janstewart64@yahoo
Objective
To secure a position in a Team Based environment by utilizing expertise in customer service and clerical.
Employment History
Admissions Representative
2008 " 2012 HealthSouth Rehabilitation Hospital Ft Worth, Tx
- Initiate preauthorization with insurance companies/Medicare
- Data entry which requires absolute attention to detail for later billing purposes
Paged doctors to notify number of patients arriving during business hours and after
Maintained excel spreadsheet to track number of admissions versus referrals
Provided customer service to ensure patient understood all insurance and the
Hospital rehab program, worked with families as a liaison between patient and
hospital
Maintained Outlook calendar for meetings, training and verification
Used Outlook heavily to notify floor nursing, pharmacy, central supplies, Director of
Nursing and CEO of all pending admissions daily
Customer Service Representative
2007 " 2008 Redman Homes Burleson, Tx
- Answered inbound calls for Service Department " eight lines
Input work orders received by fax, mail or by phone
- Provided customer service for details regarding purchase of home
- Assigned work orders and dispatched contractors to destinations for set-up of home
- I covered a six state area and dispatched 14 contractors daily by email and phone
- Used Outlook daily to keep in touch with entire company regarding anticipated ship
- Date, issues when was being built
- Maintained Outlook calendar when speaking to Plant Supervisor/Department Heads to track when home would be ready to ship
- Notified customer on progress and anticipated ship date
Housing Manager
1998 " 2006 Fort Worth Housing Authority Ft Worth, Tx
- Enforced lease requirements, evictions and writs of possession
- Prepared all monthly reports
- Maintained excel spreadsheet for rents, late fees
- Maintained excel spreadsheet for inspections/number of failed units rescheduled inspections
- Outlook used to keep in touch with Supervisor and Maintenance Supervisor as I managed 100 housing units through out Ft Worth and family/senior complexes
- Responsible for all tenant files and recertification which include detailed information collected, verified and maintained in a HUD certified program
- Provided customer service to be sure that tenant/family understood all HUD requirements and regulations.
- Responsible for all collections posting to accounts of residents and deposits
Administrative Assistant
1992 " 1998 Fort Worth Authority
- Collected rent from residents and posted to residents accounts
- Assisted Housing Manager in all daily operations
Education
1985 Cleburne Adult Education Cleburne, Tx
GED
Other Experience
MS Office, Excel, Word, Outlook, copiers, fax and 10 key daily
References
References are available on request.
Contact this candidate