Customer Service High School
Resume:
Maureen Reynaga
Email: ********@************.***
Address:
City: Carson City
State: NV
Zip: 89706
Country: USA
Phone: 775-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am a highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafes to fine dining restaurants.
Educational Background:
High School Dipolma from Roseburg High School, Roseburg OR 1/2001 to 6/1998 (General)
Job History / Details:
Professional Overview
I am a highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafes to fine dining restaurants.
Summary of Qualifications
Dedicated to ensuring customer satisfaction by remaining accessible and friendly
Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers and colleagues.
Talent for quickly resolving issues prior to escalation
Thorough knowledge of menu offering.
Skilled at anticipating, identifying and fulfilling guests needs and clarifying special orders
Successful at multitasking while remaining professional and courteous in a fast paced environment.
Highly responsible and reliable
Point of Sale (POS) system operation
Works well under pressure
Extensive hospitality background
In-depth food and wine knowledge
High-volume dining
Upbeat, outgoing and positive
Food safety understanding
Accomplishments
Serve Safe Certified, passed with a score of 90 percentage
Current Oregon Liquor License
Current Nevada Gaming Card
Responsible Alcohol Vendor Compliance Training
Experience
October 2010 to Current
Ti Amo (Casino Fandango) Carson city, NV
Food Server (trainer)
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Promptly served all food courses and alcoholic beverages to guests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Skillfully anticipated and addressed guests' service needs.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Correctly calculated charges, issued bills and collected payments.
December 2009 to October 2010
Applebee's Carson City, NV
Food Server/Bartender/Shift Supervisor
Greeting guests in a polite manner, providing information and advise, taking orders, turning food orders into kitchen.
Serving guests, delivering food and beverages, checking on and attending to the needs of the guests.
Preparing and setting up for the meal, cleaning tables.
Providing friendly, efficient and competent service, understanding the venue philosophy, menu and procedures, adhere to sanitary and service standards.
Maintain cheerful, positive attitude so that the guests enjoy their time at the venue whether during a party or on a regular day.
October 2008 to December 2009
Applebee's Roseburg, OR
Assistant Manager
Managed daily operations including opening and closing the store.
Proven increase in sales due to superb customer service.
Managed delivery of time-critical food products.
Hired, terminated, trained, scheduled, and supervised personnel.
Ordered food products and inventory; performed weekly.
Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, document end-of-month, weekly and daily transactions; prepares biweekly payroll.
Created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs.
Configured server station charts to assure high degree of cost-efficient customer service.
October 2007 to October 2008
Shari's Family Restaurant Roseburg, OR
Food Server (trainer)
Greeting guests in a polite manner, providing information and advise, taking orders, turning food orders into kitchen.
Serving guests, delivering food and beverages, checking on and attending to the needs of the guests.
Preparing and setting up for the meal, cleaning tables.
Providing friendly, efficient and competent service, understanding the venue philosophy, menu and procedures, adhere to sanitary and service standards.
Maintain cheerful, positive attitude so that the guests enjoy their time at the venue whether during a party or on a regular day.
Trained new associates
August 2002 to October 2007
Elmers Roseburg, OR
Food Server/Bartender/Supervisor
Greeting guests in a polite manner, providing information and advise, taking orders, turning food orders into kitchen.
Serving guests, delivering food and beverages, checking on and attending to the needs of the guests.
Preparing and setting up for the meal, cleaning tables.
Providing friendly, efficient and competent service, understanding the venue philosophy, menu and procedures, adhere to sanitary and service standards.
Maintain cheerful, positive attitude so that the guests enjoy their time at the venue whether during a party or on a regular day.
Trained new associates
Summary
I would love the opportunity to become a part of your team, I feel that I have a lot to offer and would be an asset to your establishment. Thank you for your time.
Contact this candidate