Customer Service Security

Charles Hunt

Email: *********@********.***

Address: **** ***** **

City: killeen

State: TX

Zip: 76543

Country: USA

Phone: 254-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHARLES B. HUNT

2407 Haven Dr * Killeen, TX 76543 * *********@********.*** * 254-***-****

SYSTEM ADMINISTRATOR/NETWORK ADMINISTRATOR

Expert developing and administering enterprise network/security systems and policies

Dedicated System Administrator / Network Administrator professional offering more than four years of experience architecting, building, and administering secure and non-secure network systems. Resource for creation of security postures, security administration, audit practices, and threat responses. Demonstrated ability to lead major infrastructure projects under aggressive timetables in stressful environments. Subject matter authority for enterprise level planning and information management. Organizational leader for the continuing assessment and implementation of leading-edge practices, technologies, and proactive threat management processes.

Secret Security Clearance

Highlights of Expertise:

* Secure Networking

* Project Management

* Executive Relations

* Security Audits * Network Design / Engineering

* Security Policy Development

* Security Posture

* Threat Response * Server Administration

* Staff Training

* Help Desk Administration

* 24 / 7 Production Support

Technical Proficiencies:

Certifications: Sams IE Systems Administrator Certified, Microsoft Certified Professional,

Retina Certified, Security Plus Certified, Network Plus Certified, A Plus Certified

Platforms: MS Exchange 2003 Server, MS Windows /XP/Vista,Window 7/ 2003/2008 Server,

Tools: Active Directory, Dameware, eEye Retina, HIDS, LAN Manager, McAfee Antivirus, Norton Antivirus, Firewall & Ghost, STAT Scan, SMS, SUS/WSUS, WinZip, MS Access

Applications: Adobe Acrobat, ActivIdentity, Approve It, Fed LOG, MS Office Suite, MS Project & Visio, PureEdge Viewer, SolarWinds

Networking: DNS, DHCP, FTP, IIS, IPX/SPX, IPsec, NetBIOS, NTFS, PKI, PGP, SSH, TCP/IP, WINS, VoIP, Ethernet, Token Ring, AppleTalk, IP Phone, subnetting, terminal services, remote access

Hardware: Cisco switches, routers, & servers, Cisco IP phone,Dell PowerVault & PowerEdge servers, domain controllers, PCI adaptors, motherboards, satellite systems,

PROFESSIONAL EXPERIENCE

Proactive Communications (PCI) Feb 2012 to Present

NOC Technician

As a NOC Technician I analyze problems, perform troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution. When necessary, I escalate problems to the appropriate stakeholders. For severe conditions that are impossible to anticipate, such as a power failure, weather, or a cut fiber optic cable, I help track and facilitate solutions to resolve the problem to reduce network downtime. Primary responsibilities include: network monitoring, incident response, communications management, and reporting.

Selected Projects & Achievements

* Simplified email reporting system for Authorized service interruptions (ASI) and Emergency service interruptions (ESI) by using my Microsoft experience to ensure accuracy of timing of reports to customers.

* Help promote a cohesive team environment among my team members on shift and the NOC as a whole.

* Used my extensive knowledge in systems and network administrator to help increase knowledge base of my fellow peers.

* Applied my previous experience of executive communications to customers and leaders in the NOC and Executive management within PCI.

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HSTI Honeywell Balad Iraq Oct 2010 to Nov 2011

IT SPECIALIST

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Desktop Support

Selected Projects & Achievements

* Develop training materials and procedures, and/or train users in the proper use of hardware and software.

* Prepare evaluations of software or hardware, and recommend improvements or upgrades

* Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

* Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

AECOM, Bagram, Kandahar Afghanistan May 2008 to Oct 2010

IT Manager / System Administrator / Network Analyst/

Managed a team of 21 direct employees to include 2 IT supervisor to manage non secure (NIPR) networks in support of U.S. Army operations. Installed, configured, maintained, monitored and supported network hardware, software, protocols, and security systems. Ensured integrity and availability of networked systems. Established and administered threat postures, responded to intrusions. Responded to incidents and intrusions. Administered certificates. Installed, configured monitored, and coordinated secure video/teleconferencing (VTC). Prepared and presented performance reports, assessments and recommendations to executive decision makers. Trained and coached junior staff.

Selected Projects & Achievements

* Created network topology for wireless commercial network. Recommended and implemented critical changes to network and telecommunications equipment that provided vastly improved performance and capacity.

* Developed policies, programs, and procedures governing secure network administration, support, and threat response in the face of continually evolving threats.

* Verified information assurance on all equipment prior to deployment. Guided installation of secure and non-secure servers, switches, wireless equipment and workstations to support the continually changing needs of tactical and strategic operations.

* Researched emerging threats and counter technologies to protect mission critical voice, video, and data communications systems. Prepared detailed recommendations to executive to ensure optimal threat postures and response capabilities.

* Created, managed and administrated AECOM website and applications

* Prepared Master Station Logs used for senior-level decision making. Conducted briefings and communicated critical issues to impacted stakeholders.

* Successfully trained more than 1000 staff in Army policies and regulations governing systems security.

NEXTEL COMMUNICATIONS, Temple TX Jan 2002 to May 2008

Account Services / SME

Served as a subject matter expert to all systems related to Nextel Account Services. Trained agents with methods such as one on one, side by sides and quality monitoring. Prepared and presented periodic status, capacity, progress, and condition reports in a Call center environment.

Selected Projects & Achievements

* Facilitated development of website and application to assist customer service representatives to resolve company loss of wireless subscribers.

* Created site continuity policies with supporting technical and operational documentation.

* Established a reputation for completing projects ahead of schedule and proactively addressing changes to new regulations.

* Recommended changes to security posture and equipment to senior staff.

* Experienced workforce management to include IEX (total view)

PROVIDIAN CARD SERVICES, Austin, TX Sept 2000 to Jan 2002

System Analyst

Served as a key resource for developing, defining, and analysis systems and software requirement for computer simulations and models. Created entity relationship diagrams, process flows, and status reports. Communicated with internal and clients stakeholders at all organizational levels.

Selected Projects & Achievements

* Organized and conducted large scale onsite workforce studies and process evaluations. Baselined task times and created recommendations for human systems integration and human factors engineering.

* Served as a guide to client for development of new policies and procedures. Established a reputation for technical sophistication, responsiveness, and innovation that served as the basis for future contract awards.

EDUCATION AND TRAINING

Associate Degree Digital Media Design

TEXAS STATE TECHNICAL COLLEGE, Waco, TX

Microsoft Certified Professional,

Sams IE System Administration Certified.

Cisco Certified Network Associate.

Retina Certified,

Security Plus Certified.

Network Plus Certified.

A Plus Certified

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