Customer Service Representative
Resume:
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Adela
FrenchAdela French resume
ADELA FRENCH
Tucson, AZ 85716
Email: *********@***.*** Phone: 520-***-****
15+ years of Customer Service, Data Entry and Office Support
Communicate effectively with customers and co-workers
Work well under pressure, highly dedicated, efficient, trainable, and a team player
Experience in Office equipment and functions: multi-line phones, fax and copy machine, printers, calculator, answering phones, typing correspondence, filing, data entry, faxing, prepare office correspondence
Experience in computer applications: MSWord 2010XP, Excel, Access, Windows 2000XP/2007/7, Internet PC and ten key
EXPERIENCE:
2/2012 to 4/2012 Arizona Department of Transportation MVD, Tucson, AZ, Customer Service Associate
- Take pictures for Arizona Driver License/ID, setup license testing-written or oral, conduct road test, issue vehicle registration renewal or copy, duplicate driver license/ID, temporary vehicle permits, lost plates, MVD records and collect fees by cash, money order, check or credit card.
6/2010 to 2/2012 Arizona DES " Unemployment Call Center, Tucson, AZ, Customer Service Representative I
- Answer questions regarding any issues about Unemployment claims, open unemployment claims, extensions, verify payments, calculate eligibility, change claimant information, verify State policies to claimants on Arizona Unemployment benefits and advise claimant on the process
- Notify other departments if necessary, for clarification, notification or to process information
4/2010 to 6/2010 and 7/2009 to 10/2009
Temp Connection, Tucson, AZ Admissions Liaison, temporary assignment to Arizona Virtual Academy
- Interview by phone parents or guardians, review school policies and expectations of the program and assist in admissions process: documents and other paperwork required
- Answer any questions on process and note each contact on student record
11/2009 to 2/2010 Arizona DES " Unemployment Call Center, Tucson, AZ, Clerk Typist III
- Entered employees time from time sheet into department computer system
- Issue any office supplies to employees as required
- Prepare out bound mail and drop off at Post Office
- Call references, make interview appointments and email potential employees employment packets
- Run errands when requested/required and any other duties or projects as assigned
8/2008 to 1/2009 Temp Connection, Tucson, AZ Receptionist, temporary position with J D Russell DuraEdge
- Answer multi- line phone and greet clients
- Filed copies of paid invoices/purchase orders in alpha order and help prepare for mailing
- Prepare express mail for pick up/drop off to include picking up mail daily at Post Office
- Print and distribute daily, weekly, monthly reports and file copies
- Prepare correspondence, enter data in NotePad system, fax, file all correspondence, maintained office equipment, inventory office supplies including company Fiber Labels
- Run errands and performed other duties as assigned
7/2006 to 6/2008 CitiGroup-Auto, Tucson, Az Customer Service Representative
- Answered questions on incoming calls regarding account history and any other issues to include calming angry customers through active listening in a polite, friendly manner
- Process auto loan payments, request for auto titles on paid accounts, request Manual Lien releases, verify account balance payoff, change payment due dates, process contract Amendments, take auto loan application and refinancing application and answer any question on process
6/1991 to 4/2006 United Airlines Mileage Plus, Inc., Tucson, AZ, Customer Service Representative
- Answer questions and resolve any issues on customers account balance, point credits and advise on program polices by phone or mail, issue paper awards for free flying or class of service upgrades, make any correction and updates to account
- Assisted on mailroom responsibilities: receive incoming mail from different agencies (Post office, DHL, Federal Express, fax) count, prepare mail for distribution to agents or departments.
- Prepare daily, weekly monthly and yearly reports and make distribution to appropriate departments and prepare any correspondence and file
EDUCATION:
7/2009 Employability Skills Training/Computer Fundamentals II, Pima County One Stop, Tucson, AZ
09/1989 -12/1989 Apollo College, Tucson, AZ Associates Degree " Legal Assistant
8/1970 " 5/1974 Tucson High Magnet School, Tucson, AZ, High School Diploma
MILITARY: 5/1975 " 7/1978 US Marine Corps, Positions: Postal Clerk, Recruiter, Assistant Club Manager, Administrative Clerk
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