Customer Service Manager

Zaky Abdul Qadir

Operational Retail Executive

Jakarta Pusat Indonesia

****.*****@*****.***

085*********

EXPERIENCE

*/**** - ******* **. ************** Retail Utama, Jakarta Indonesia

Business Head

Responsibilities:

-Maintain Profit Making Business and essential growth for company

-Lead and motivated team of Supervisors, Administrators, Inventory Staffs, Warehouse

Staff and more than 60 sales force

-Analyze market trend of competitors and suggest areas of improvement. Provides

business planning in budgeting, forecasting and identify opportunities and provide

feedback to the management

-Analyze and review customer service standards.

-Maintain and develop merchandise among stores.

-Promote, monitor and drive store KPI s to achieve targets set

-Developed a system to handle inventory management with more efficiency reduce

shrinkage.

-Handle and operation control area achievement.

-Negotiate and decide stationery supplier.

3/2007 - 4/2011 The Body Shop Indonesia, Jakarta Indonesia

Store Supervisor

Responsibilities:

-Maintained a profit-making business.

-Managed day to day operations.

-Provide leadership to team to accomplish department goals and monitor work flow.

-Generate report for establishing new business strategy to Area Manager

-Manage promotion and trainee for new product lines

-Handled and accounted for all cash handling, balancing, and reporting.

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