Project Manager Customer Service
Resume:
Resume Detail
Resume Title A true asset
Category Government/Military/Defense & Legal
Full Name BARBARA JASMIN ARRECHEA
Current Location
Phone 786-***-****
Experience Level 2-5 years
Most Advanced Degree Bachelor of Science/Engineering
Target Job Full Position
Target Position Paralegal: Commercial Insurance Defense or Construction Defects
Target Salary 40,000 USD/Year
Target Location FL, Will relocate
Credit
Posted/Last Updated December 02, 2012
Resume Body
BARBARA JASMIN ARRECHEA
****************@*******.***
Career Objective
To secure a full time Paralegal position within a stable company which provides viable opportunities for professional development.
Summary of Qualifications
12+ years of administrative support experience
Effective in data/file organization, project management and research
Excellent problem solving, communication, interpersonal, and team building skills
Tenacious work ethic, meticulous attention to detail, flexible, and dependable
Multi-tasking in a fast-paced environment and completing projects within time and budget constraints
Comfortable working independently or as a team member
Proven decision making abilities
Employment Experience:
THORNTON, DAVIS, & FEIN
Miami, FL
Paralegal-Commercial Insurance Defense Department (September 2010 to present)
*Task assignment from 2 Partners (1 Senior, 1 Junior), 1 Of Counsel, and 1 Associate
Preparation of cases (pre-initial complaint to trial phase-where applicable)
Organize/compile data into attorney case notebooks, perform varied research (background, registered agent, building documents)
Review, analyze, synthesize, voluminous documents and/or case data into comprehensive charts and/or indices
Multi-faceted assignments consisting of critical thinking, comparative analyses, and fact development
Maintain/ update virtual document databank and physical files such as pleadings/discovery
Attend/inspect case data at document reviews, warehouses, courthouses
Draft legal documents/ exhibit templates; routine office tasks.
1-800-WE ANSWER
Miami, FL
General Service/Afterhours Medical Insurance Representative (February 2010- August 2010)
Assisted callers with requests/diffused complaints; recorded/delivered messages according to SOPs
Implemented/coordinated utilization management functions relating to preauthorization of admissions, transfers, observations
Documented information for four major insurance companies; logged daily authorizations on comprehensive EXCEL spreadsheets,ensured compliance with internal guidelines and federal regulations.
DIVINE IMPRESSIONS/CATER2U
Miami, FL
Owner /Director of Operations (January 2004- January 2010)
Consulted independent artists and small business owners to include market research and business strategy implementation/Maintained information databases/provided document creation/templates
Planned/ marketed promotional events
Facilitated concierge services to busy professionals in the areas of personal assisting, cooking, cleaning, and other services as needed.
E.R.I (Boutique marketing agency contracted by Shell Motor Oil Company)
Sunrise, FL
Project Manager/Data Collector (March 2002-October 2003)
Quantified/Qualified data and research via EXCEL
Interviewed key decision makers in the automotive industry (Owners, Parts & Auto Service Directors) by telephone
Conducted routine office tasks (filing, e-mailing, answering phones, faxing).
(Information gathered increased Shell s sales demographic, customer satisfaction, and profits between 10-20%)
TRACFONE WIRELESS
Miami, FL
Customer Service/Technical Service/Line Activations Rep (September 1999-October 2001)
Activated/deactivated all cell phone lines ; assisted in programming/troubleshooting pre-paid cell phones; explained products, services, cellular equipment to customers
Supported Canada call center in escalated Supervisor calls and SOPs/diffused internal/external customer conflict.
Managed/distributed pending work to a 3-4 member team (when necessary)
VANCE GRANVILLE COMMUNITY COLLEGE
Henderson, NC
Executive Assistant to the Director of Adult Basic Skills (August 1998-May 1999)
Organized and catalogued literary materials
Translated to Spanish/provided graphic design for an OSHA compliance workbook specifically targeted to NC s Migrant population
Conducted routine office tasks (copying, faxing, filing).
Education
South Miami Senior High School Miami, FL
H.S.D. June 1996
Vance Granville Community College Henderson, NC
Associate's in Criminal Justice w/ Phi-Theta Kappa Honors May 1999
Florida International University Miami, FL
Bachelor's in Criminal Justice (pending 27 credit hours)
Skills
MS applications (Outlook, Word, Excel, Powerpoint), Adobe, PDF Nuance Converter, Westlaw, WestLaw Next, Lexis Nexis, Cient Profiles, rendering videos to photos
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