Customer Service Management
Resume:
Accounting/Human Resource
Date: ****-**-**, **:**PM **************@*****.***
Teresa Chunn AbouTaleb
Biscoe, NC 27209
***********@*****.***
Objective
Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.
Accomplishments
Created PowerPoint presentations that were successfully used for business development.
Handled customers effectively by identifying needs, quickly gaining trust, approaching
complex situations and resolving problems to maximize efficiency.
Assessed organizational training needs.
Wrote and edited documents to keep staff informed on policies and procedures.
Successfully trained staff in all office systems and databases, policies and procedures focusing on minimizing errors and generating superior results.
Planned all meetings and travel for CEO.
Investigated and analyzed client complaints to identify and resolve issues.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 5 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Assisted with payroll preparation and entered data into cumulative payroll system.
Managed inventory and office budgeting for supplies for busy office of 20.
Qualifications
Strong verbal communication Multi-Task management
Quick learner Tax preparation
Extremely organized MS Outlook
Team Player Problem Solving and Analysis
Strong Excel skills Presentation and Communication Skill
Work Experience
Biscoe Parks and Recreation July 2012- Current
Biscoe, NC
Water Aerobics Instructor
Instruct a high energy, low impact workout class, held in the shallow end of the pool.
Responsible for teaching a strong cardio segment combined with strength training, using resistant equipment and stretching to improve flexibility
Provide one on one teaching tools
First Health Fitness January 2003-August 2012
Troy, NC
Fitness Instructor
Explained and enforced safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
Offer alternatives during classes to accommodate different levels of fitness.
Planned routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations.
Observed participants and inform them of corrective measures necessary for skill improvement.
Longworth Industries April 2010- October 2011
West End, NC
Administrative Assistant
Coordinate and perform a range of staff and operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
Provided efficient customer service to clients.
Trained new employees on data entry software.
Created spreadsheets to improve inventory management and reporting accuracy
Liaised with vendors to order and maintain inventory of office supplies.
Scheduled and confirmed appointments for entire management team.
Provided support towards CEO and sales team in managing operation workflow.
Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.
Standardized department filing system so secretarial staff could easily locate information in any filing center.
Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Professional Building Systems of NC, LLC March 2004- January 2010
Mt. Gilead, NC
Office Manager
Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
Prepared accurate financial statements at end of the quarter.
Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.
Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Assisted in the creation of vendor contracts for outside vendors.
Assisted the CFO with the production of the monthly financials, management reports.
Collected and reported monthly expense variances and explanations.
Advised managers on organizational policy matters and recommend needed changes.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Directed personnel, training and labor relations activities.
Represented organization at personnel-related hearings and investigations.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Created spreadsheets to improve inventory management and reporting accuracy
Performed accounts receivable duties including invoicing, cash application, researching chargeback's,discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Education
Gardner- Webb University Business Administration 1997
Boiling Springs, NC,
Professional Affiliations
Leadership Montgomery
Member, Alumni Association Gardner-Webb
References upon request
Contact this candidate