Customer Service Representative

Brian Berry

Email: ********@****************.***

Address:

City: Tulsa

State: OK

Zip: 74134

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Solid team player with upbeat, positive attitude. Results-driven customer service with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from John F. Kennedy, Granada Hills CA 1/2001 to 6/1987 (General Studies)

Job History / Details:

Career Overview

Solid team player with upbeat, positive attitude. Results-driven customer service with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Telephone inquiries specialist

Adaptive team player

Courteous demeanor

Energetic work attitude

Inventory control familiarity

Customer service expert

Telecommunication skills

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

May 2012 to December 2012

Alorica Tulsa, OK

Customer Service Agent

Spoke with customers by phone.

Received and processed incoming phone calls from customer or client base.

Recorded details of customer transactions, interactions, inquiries, complaints and comments.

Ensured that appropriate changes were made to resolve customer concerns.

Effectively identified customer concerns over the phone.

Referred unresolved customer grievances for further investigation.

Responded to customer inquiries.

Assessed validity of customer complaints.

Communicated with a clear, distinct voice.

Maintained a positive and professional phone demeanor.

January 2012 to April 2012

LBS Inc Chicago, IL

Inventory Auditor

Conducted external audits and audits of an organization.

Determined degree of investigation required.

Collected and analyzed financial data.

Reviewed data regarding material assets and surplus.

Detected problems like fraud.

Reported to management regarding audit results.

Ensured resolution of audit findings and resolutions.

Used database software.

Used spreadsheet software.

February 1996 to January 2012

RGIS Inventory Specialists Tulsa, OK

Inventory Auditor

Conducted external audits, of an organization.

Supervised audits.

Collected and analyzed financial data.

Reviewed data regarding material assets, surplus.

Reported to management regarding audit results.

Ensured resolution of audit findings and resolutions.

Used spreadsheet software.

November 2007 to December 2010

Tulsa, OK

Night Manager

Managed a store.

Greeted and assisted customers.

Responded to customer questions and complaints.

Directed workers in customer service.

Inventoried stock.

Assigned duties to workers.

Ensured merchandise was correctly priced and displayed.

Ensured that merchandise was in good condition.

Used magnetic card readers, credit card machines and cash registers.

Assisted and educated customers.

Processed and issued money orders for customers.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Educational Background

Kaplan University (Online),

Accounting

Continuing education in accounting. Coursework in Business, Marketing and Communications. President's List Academic Achievement Award. 3.45 GPA. Member of the National Society of Collegiate Scholars (NSCS).

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