Customer Service Representative

William Powell

Email: ********@********.***

Address:

City: West Allis

State: WI

Zip: 53219

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results-driven Customer Services Representative with proven ability to establish rapport with clients.Friendly Sales Associate with experience in working in diverse retail and customer service environments. Personable and responsible Cashier with 1 year in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Youth Build, Waukesha WI 1/2001 to 12/2010 (General/Carpentry)

High School Dipolma from West Allis Central, Waukesha WI 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Friendly Sales Associate with experience in working in diverse retail and customer service environments.

Personable and responsible Cashier with 1 year in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Customer service

Courteous demeanor

Strong organizational skills

Energetic work attitude

Adaptive team player

Dedicated team player

Reliable and dependable

Excellent multi-tasker

Store maintenance ability

Floor set design

Opening/closing procedures

Cash handling accuracy

Loss prevention

Markdown/promotional procedures

Mathematical aptitude

Large cash/check deposits expert

Resolution-oriented

Sharp problem solver

Active listening skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Fulfilled all supervisory duties when Store Manager was not on location.

Work Experience

May 2012 to 11/30/2012 12:00:00 AM

La Costa facility support services Milwaukee, Wisconsin

Housekeeper

performing routine building cleaning under supervision, including trash removal; mopping, stripping, buffing of floors; window cleaning; dusting, dust-mopping, and sweeping; cleaning laboratories; furniture polishing; moving and setting up furniture and equipment; and policing grounds for litter.

May 2011 to April 2012

Family Dollar Minneapolis, Minnesota

Service assistant,Cashier

Greeted customers entering the store to ascertain what each customer wanted or needed.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained friendly and professional customer interactions.Trained new employees by providing knowledge of specific store tasks and policies.Earned management trust by serving as key holder, responsibly opening and closing store.Guaranteed positive customer experiences and resolved all customer complaints.Verified that all merchandising standards were maintained on a daily basis.Accurately balanced cash drawer after every shift.

.

April 2006 to August 2008

Healthcare services group Milwaukee, Wisconsin

Floor technician,laundry aide,housekeeper

performing routine building cleaning under supervision, including trash removal; mopping, stripping, buffing of floors; window cleaning; dusting, dust-mopping, and sweeping; cleaning laboratories; furniture polishing; moving and setting up furniture and equipment; and policing grounds for litter.

March 2002 to September 2005

Chancery Pub and grille Wauwatosa, Wisconsin

Cook and Dishwasher

Washed all dishware and utensils

Maintained cleanliness and sterility of facilities

Waste removal

Served as a cook on the line

January 2001 to April 2002

Jackson Hewitt tax service Milwaukee, Wisconsin

Tax processor

Processed all files related to tax preparation

Scheduled appointments

Displayed effective costumer service skills

Educational Background

2010 Youth Build Waukesha, Wisconsin

GED General/Carpentry

Lead Renovator Certification-September 2010

Asbestos Abatement Certification-October 2010

OSHA 16 Hour Hazwoper Certification November 2010

Forklift Operator Certification- December 2010

2004 West Allis Central West Allis, Wi

General

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