Customer Service Administrative Assistant
Resume:
Confidential User
Email: ********@***********.***
Address:
City: Fayetteville
State: NC
Zip: 28314
Country: USA
Phone: 704-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Educational Background:
High School Dipolma from Ashbrook High School, Gastonia NC 1/2001 to 5/2007 (Diploma)
High School Dipolma from Ashbrook High School, Gastonia NC 1/2001 to 12/2012
Job History / Details:
Career Overview
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Skill Highlights
Administrative support
Problem resolution
Meet deadline
Knowledgable in customer service and computers
Microsoft Office skills
Spreadsheet development
Type 50 WPM
Filing
Meets/exceeds goals
Legal administrative support
Self-starter
Project planning
Attention to detail
Meeting minutes
Great organizational skills
Time management
Scheduling
Data collection
Core Accomplishments
Technology Proficient
Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Operations
Collaborated with JTF-CS and ARNORTH to ensure smooth work flow and efficient organization operations.
Represented my unit as an LNO to establish a relationship with FEMA regional directors.
Customer Service:
Improved partnerships with JTF-CS and ARNORTH to ensure that standards were met in exercises dealing with natural hazards.
Worked with FEMA to create many products to support the Department of Homeland Security
Data Analysis
Analyzed city data to design image and topographic maps
Quality Assurance
Ensured quality of maps by performing data checks and accuracy
Professional Experience
March 2009 to Current
United States Army Fort Bragg, NC
Geospatial Engineer
Gather, analyze or create data to compile and create tactical decision aids.
Work with customers to ensure deadlines are met and quality of products are to standard.
Keep track of all products being worked on.
Give training to ensure that all programs and systems are understood.
Answer telephones and take messages.
Keep track of deadlines and maintain a schedule to ensure deadlines are met.
Increased productivity by creating Standard Operating Procedures.
Installed software, modified and repaired hardware and resolved technical issues.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Met and exceeded company sales and productivity goals for 2 years.
Built and maintained successful relationships with service providers, dealers and consumers.
Maintained composure and patience in face of difficult customer situations.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction.
Remained up-to-date on the latest technologies and solutions applicable to company products.
December 2006 to December 2007
Petro Express Gastonia, NC
Sales Associate
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Received and processed cash and credit payments for in-store purchases.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Shared product knowledge with customers while making personal recommendations.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Demonstrated that customers come first by serving them with a sense of urgency.
Prioritized helping customers over completing other routine tasks in the store.
Worked as a team member to provide the highest level of service to customers.
Built relationships with customers to increase likelihood of repeat business.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Overseeing inventories
Assist with scheduling
April 2005 to June 2007
Hance & Hance, PA Gastonia, NC
Administrative Assistant
Greeting clients upon entering
Answer phones
Take messages
Type correspondence
Write and type minutes from all meetings
Run errands
Schedule appointments and call clients as reminder
Daily cleaning of office
Collect payments from clients
Sort and distribute mail
Balance books at the end of the day
Fill out any necessary forms
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
Provided efficient customer service to clients.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
Processed accounts receivable and accounts payable.
Scheduled and confirmed appointments for entire management team.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.
Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
Prepared and drafted all outgoing correspondence in a timely manner.
Education
2014 Fayetteville Technical Community College Fayetteville, NC
Associate of Applied Science Medical Office Administration
Currently pursuing a degree in Medical Office Administration at Fayetteville Technical Community College.
Courses including Keyboarding, Mathematics, Medical Terminology, and English
2007 Ashbrook High School Gastonia, NC
Top 10 percentage of class
Member of BETA Club
Honor Roll
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