Customer Service Sales

Lacy Trainor

Email: ********@****-****.***

Address:

City: Pasadena

State: TX

Zip: 77505

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Educational Background:

High School Dipolma from Deer Park High School, Deer Park TX 1/2001 to 5/1993 (General)

Job History / Details:

Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Highlights

Employee scheduling

Inventory control procedures

Cash handling accuracy

Loss prevention

Banking and financial services background

Mathematical aptitude

Excellent multi-tasker

Strong communication skills

Flexible schedule

Personnel training and development

Accomplishments

Awarded 4 merit increases during the first 3 years of employment.

Experience

May 2009 to April 2012

Tri County Inn Cincinnati, Ohio

Front Desk Supervisor

Processed an average of 20 transactions each day in a timely manner.

Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the motel, which included counting cash drawers and making bank deposits. Educated guests on product and service offerings.

Built guest confidence by actively listening to their concerns and giving appropriate feedback.Offered direction and gave constructive feedback to motivate team members.

Built and maintained effective relationships with peers and upper management.Processed shipments and maintained organized stock shelves.Processed all sales transactions accurately and in a timely fashion.

June 1998 to October 2007

Wal Mart Stores Inc. Pasadena, Texas

Lead Garden Center Sales Associate

Worked at several different stores in several different positions, (including management) over the course of seven years.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Offered direction and gave constructive feedback to motivate team members.Held each team member accountable for achieving brand and performance goals.Built and maintained effective relationships with peers and upper management.Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.Processed shipments and maintained organized stock shelves.Processed all sales transactions accurately and in a timely fashion.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.

Education

1993 Deer Park High School Deer Park, Texas

High School Diploma General

Top 25 percentage of class

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