Customer Service Manager

Jill Of All Trades! Freelance Merchandiser, Admin., Customer Service (Fredericksburg)

Date: 2012-12-05, 9:33AM *****************@*******.***

Dear Hiring Managers,

I am a master of all trades that has recently learned just how fierce the competition is out here due to the economy. I have been unemployed for a few weeks now outside of working with a temporary agency when offered the opportunity, if there is an area that I do not have experience in I have a thirst for knowledge, love a challenge and will take anything on and get the job done right the first time. I am willing to work in virtually any industry. If you are looking for someone friendly, highly adaptable, easy going, with sincerity/integrity, punctuality, reliability (yes I have an automobile). A lady with virtues that include having numerous goals in life, I am drug free plus I thoroughly enjoy working, take pride with any assignment given and also work well under pressure and always follow through. I have no barriers or limitations as far as the days or hours to be worked. I am confident that I am the employee that you are looking for so you can stop your search now. :)

I have experience in the following areas:

Computer Savvy!

Customer Service

Sales

Data Entry

PBX Operator/Multi-line Phone

Payroll

Accounts Receivable

Accounts Payable

IFTA Taxes

Shipping/Receiving

Forklift Experience

Preparing Bills Of Lading/ Manifests-Shipping Documents

Direct Experience with Vendors

Office Management

Merchandising

Retail

Planograms

Dispatching

Cleaning Experience

Program Experience: Quickbooks, Word, Excel, Outlook, Social Networking Sites, Dispatch Anywhere

I greatly appreciate your time for reading this, my resume is below and look forward to hearing from you.

Dear Hiring Manager,

I have several years of experience in a variety of fields including Customer Service.

In today's business environment, it is necessary to offer timely, friendly, proactive service to enhance business growth. Customer loyalty is always impacted when you employ the right person to represent you in assisting your valued customers.

I thrive in a fast paced environment, and in addition to my extensive office experience, I always demonstrate a high level of initiative, am well organized, have strong interpersonal skills, and my communication skills, both written and verbal are excellent.

My work has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings and performed customer service tasks with success many times.

Even though the position with Choice Towing was temporary, the company estimated that I saved $1500.00 by adding to the efficiency of their operations. I realize that acquiring and maintaining loyal repeat business as well as spreading the word

of your business through loyal patrons is of the utmost importance in every company.

Please contact me by email at **************@*******.*** or *********@*****.*** to arrange a time to discuss my background and experience in further detail.

It would be a pleasure to interview with you.

I appreciate your consideration and look forward to your response.

Very Sincerely,

Heather Monnett

Heather Monnett

Fredericksburg, VA 22401

**************@*******.***

*********@*****.***

Work History

Freelance Merchandiser, 24/Seven Inc.

Based out of NY subcontracting work in VA

Read Planograms/Setting merchandise in retail environments. Ex:(Buy Buy Baby)

Assembling of a variety of product displays/vignettes

Work requires standing 8 - 10 hours a day, lifting ability of 50 lbs., use of tools and ladder.

Dispatcher, Alsop Trucking, Inc.

Fredericksburg, VA

Locate loads on Internet Truckstop and dispatch drivers.

Supervise drivers in the absence of Fleet Manager.

Answer multi-line phone, data entry, filing.

Maintained International Federal Trade Agreement by recording fuel purchases, mileage and taxes each quarter.

Customer Service/Sales, LaZBoy

Fredericksburg VA

Contribute to the stores sales goals by selling the furniture and accessories.

Meet established goals as set by management.

Assist with maintaining store cleanliness and the set up of accessories.

Help to ensure proper pricing is displayed.

Maximize store promotions and marketing initiatives.

Proficient with company computer systems.

Adhere to general store operational procedures and guidelines.

Perform inventory cycle count as directed.

Barber, The Barber Shop & Co.

Fredericksburg VA

Clean and sterilize scissors, combs, clippers and other instruments.

Cut and trim hair according to clients' instructions and/or current hairstyles.

Clean work stations and sweep floors.

Record services provided on cashiers' tickets or receive payment from customers.

Order supplies.

Stay informed of the latest styles and hair care techniques.

Suggest treatments to alleviate hair problems.

Schedule client appointments.

Update and maintain customer information records.

Operate cash registers to receive payments from patrons.

Demonstrate and sell hair care products and cosmetics.

Develop new styles and techniques.

Administrative Assistant/Office Manager, Cornett Flooring Fairfax VA

(Business Partners Relocated)

Answered multiline phone system, daily faxing and filing.

Customer Service, Interacting with Hardwood vendors such as Bella and Lumber Liquidators.

Updated customers on scheduled installations.

Presented and prepared estimates.

Designed and implemented various office policies to ensure organization and productivity.

Monthly Inventory.

Organization and cleanliness of office.

Warehouse Manager/Logistics, Jaysix USA Inc.

Fredericksburg VA

(Closed due to economy)

Examined contents and compared with manifests and invoices to verify accuracy of incoming/outgoing shipment.

Prepared bills of lading and shipping orders to route materials.

Recorded shipment data, weight, charges, space availability, damages and discrepancies for reporting, accounting, and recordkeeping purposes.

Determined shipping methods, procedures, routes and rates.

Forklift to load and unload trailers.

Office Assistant/Dispatcher, Choice Towing & Recovery Fredericksburg VA

(Company Closed)

Supervised drivers in the absence of Fleet Manager.

Entered data into Dispatch Anywhere.

Scheduled maintenance on fleets.

Conducted daily business with Motor Clubs as well as local and state police.

Processed receivable and payable accounts and payroll.

Data Entry and filing.

Accomplishment: Saved company $1500.00 by adding to operations efficiency.

Office Assistant/Dispatcher, Pallet Recycling LLC

Strasburg, VA

Dispatched drivers daily.

Maintained International Federal Trade Agreement by recording fuel purchases, mileage and taxes each quarter.

Processed receivable and payable accounts, drivers' payroll and daily invoices.

Answered multiline phone system, daily faxing, filing and copying.

Education

1990 -- 1994, Hilton Head High School, Hilton Head Island SC -- Diploma

1994 -- 1997, The Cutting Room, Hilton Head Island SC -- Barber License

References

References are available upon request.

Contact this candidate