Customer Service Representative
Resume:
Confidential User
Email: ********@***********.***
Address:
City: Fort Hood
State: TX
Zip: 76544
Country: USA
Phone: 202-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer Service Representative with extensive knowledge of the military clothing and retail stores. Energetic, outgoing and driven to reach company goals. Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Enthusiastic, Energetic and reliable Customer Service Representative with in-depth knowledge of sales and merchandise. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail industry.
Educational Background:
High School Dipolma from Waipahu High School, Waipahu HI 1/2001 to 6/1994 (Basics)
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer Service Representative with extensive knowledge of the military clothing and retail stores. Energetic, outgoing and driven to reach company goals. Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Enthusiastic, Energetic and reliable Customer Service Representative with in-depth knowledge of sales and merchandise. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail industry.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits
Customer service expert
Adaptive team player
Opening/closing procedures
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits
Customer service expert
Adaptive team player
Opening/closing procedures
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Quality Communication
Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable transfers to and from EXCHANGE stores.
Customer Service
Researched, calmed and rapidly resolved customer conflicts to prevent lost of sales
Customer Interface
Greet, Listen, Suggest and Thank customers.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi tasking
Gathering information for customers concerning their STAR accounts, while using the phone and checking customers out at the register.
Work Experience
June 2010 to Current
Army, Airforce Exchange Service Fort Hood, TX
Sr. Sales Associate
Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each customers. Worked under strict deadlines and responded to service requests and emergency call-outs. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges.
June 1998 to May 2010
Home Colorado Springs, Fort Belvoir, Fort Hood, CO., VA., TX.
Homemaker
Stay at home mom and wife. Manage home and family. Providing a loving, caring, healthy, safe living environment.
March 1997 to June 1998
Taste of philly Colorado Springs, Colorado
Waitress, cashier, cook and delivery driver
Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons.
Assisted co-workers. Assisted diners with seating as needed. Cleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables.
May 1994 to October 1995
Windjammer Boat Cruise Honolulu, Hawaii
Waitress
Assisted co-workers. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas. Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours.
Educational Background
Waipahu High School Waipahu, HI
High School Diploma Basics
Specialized in Ocean Biology and Home economics. Graduate in June 1994.
Contact this candidate