Customer Service Technician

Janet M Laden CPhT

Email: ********@****************.***

Address:

City: Fort Myers

State: FL

Zip: 33912

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Pharmacy Technician with recent experience at Shell Point retirement community pharmacy. Dedicated, hard-working, reliable professional with many years of delivering exceptional customer service.

Educational Background:

High School Dipolma from Heritage Institute, Fort Myers FL 1/2001 to 6/2012 (Pharmacy Technician Program)

High School Dipolma from University of Minnesota, School of Journalism, Fort Myers FL 1/2001 to 12/2012

Job History / Details:

Professional Summary

Certified Pharmacy Technician with recent experience at Shell Point retirement community pharmacy. Dedicated, hard-working, reliable professional with many years of delivering exceptional customer service.

Licenses

PTCB Certification #6001-0701-0301-624

FL Registered Pharmacy Technician #RPT 43303

CPR & AED Certification

Skill Highlights

Retail pharmacy procedure knowledge

Prescription filling training

Longterm care facility and retail pharmacy professional

Excellent customer service skills

Professional Experience

April 2012 to Current

Shell Point Retirement Community Pharmacy Fort Myers, Florida

Certified Pharmacy Technician-Part-Time

Preparing, packaging, and dispensing medications for Shell Point Residents in Retail Pharmacy. Preparing medication labels and labeling correctly for patients.

Assisting pharmacists and patients with pharmacy services and products including specialty orders and DME.

Preparing Unit Dose medications to be used in weekly cassettes for nursing home facility carts.

Filling of nursing home orders for inpatient and assisted living facilities.

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists..

June 1995 to August 2011

Kwik Kopy Printing & Mailing Fort Myers, Florida

Customer Service, Administrative Assistant

Greet customers and obtained orders for printing and copying.

Recommending options for printing products and direct mailing services.

Computer entry of product choices, and accurately produced job tickets to be used in production.

Managed projects and maintained customer relationship through completion in production.

Obtained payment, accurately posting to customer account and ensured customer satisfaction.

Education and Training

6/2012 Heritage Institute Fort Myers, Florida

Pharmacy Technician Certificate Heritage Institute Pharmacy Technician Program

Academic Achievement Award Recipient for each course 4.0 GPA

08/1986 University of Minnesota, School of Journalism Minneapolis, Minesota

Communications/Marketing

Contact this candidate