Customer Service Sales

Confidential User

Email: ********@************.***

Address:

City: Richmond

State: VA

Zip: 23236

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success!

Educational Background:

High School Dipolma from University of S. Mississippi, Hattiesburg MS 1/2001 to 5/1995 (Theater (Performance))

High School Dipolma from Kennesaw State University, Hattiesburg MS 1/2001 to 12/2012

Job History / Details:

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights

Detail-oriented

Retail merchandising expertise

Excellent written and oral communication skills

Energetic self-starter

Reliable and punctual

Superior organization skills

Dedicated team player

Active listener

Display resetting

POS systems knowledge

Sharp problem solver

Markdown/promotional procedures

Accomplishments

Consistently exceeded display quotas in multiple grocery store accounts.

Transmitted required daily retail distribution reports for new item cut-ins and voids filled.

Researched and rapidly resolved client concerns.

Assisted in the compiling and managing of the company database and verified, edited and modified clients' information.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

February 2008 to Current

Stay-At-Home Dad

Ran a busy one-income household for five years. Duties included, but were not limited to: child-rearing, cooking, cleaning, yard maintenance, bill-paying, laundry, etc.

August 2002 to February 2008

Advantage Sales and Marketing Richmond, VA

Retail Sales Merchandiser

Managed large VA territory as part of a dedicated Mt. Olive pickle retail team. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Effectively communicated and coordinated execution of the planogram with store management.Printed various labels and tags for all merchandise. Used hand held technology to track product distribution, fill voids, cut in new items, and report comprehensive store data.

April 2001 to August 2002

Publix Supermarkets Atlanta, GA

Produce Specialist

Checked in and unloaded trucks on a daily basis, checked bills to ensure accuracy and prevent shrink.Verified that all merchandising standards were maintained on a daily basis.Served shoppers in a prompt, courteous and friendly manner.Handled resets according to schedule, including deleted and new merchandise.Handled products and equipment in accordance with safety and sanitation guidelines.Suggested additional items and offered samples of weekly promotional items to increase store sales.

March 1998 to May 2001

Kennesaw State University Kennesaw, GA

Adjunct Professor of Theater

Maintained a teaching load of three undergraduate and graduate courses each semester. Developed syllabi for and taught a wide range of college-level courses in acting, directing, theater history, and general theater studies. Directed numerous mainstage productions and appeared as a professional actor in several plays as a student mentor. Guest lectured on various topics as part of campus-wide interdepartmental program to promote arts awareness. Worked as a professional actor off-campus, used that experience to enhance my students' classroom experiences. Maintained thorough records of student attendance and grades.

November 1995 to December 1997

Tru Vue Inc. Chicago, IL

Inside Sales Representative

Responsible for servicing 150 domestic and international wholesale accounts for a major picture framing glass and matboard manufacturer. Answered over 100 calls a day. Entered all glass and matboard orders, working with the production, shipping and logistics departments to ensure timely order processing. Helped troubleshoot and resolve customer problems as needed in a timely fashion. Attended trade shows and seminars in order keep current with new trends and to help build our customer base.

Education

1995 University of S. Mississippi Hattiesburg, MS

Master of Fine Arts Theater (Performance)

4.0 GPA

1992 Kennesaw State University Kennesaw, GA

Bachelor of Arts English

Minor in Theater

3.2 GPA

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