Customer Service Administrative Assistant

Elizabeth Galanakis

Email: *********@********.***

Address: ** ******** ******

City: Brick

State: NJ

Zip: 08724

Country: USA

Phone: 732-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PROFESSIONAL EXPERIENCE:

05/2012 to 10/2012 Emcon, Brick NJ

Customer Service Representative

* Answering phones for Clients and Customers.

* Creating and sending Work Orders to Venders within computer.

* Sending out Bid Requests via email and/or fax.

* Monitoring and following up on Quotes from Venders.

* Keeping track of Invoices and Sign-off from Venders.

* Calling Clients to make sure jobs with venders are completed.

* Working and creating Excel spreadsheets to keep track of phone calls, pending jobs and scheduled jobs.

06/2010 to 05/2012 Gaming Laboratories International, Lakewood, NJ

Data Entry Operator

* Update and maintain Certification Letters within Database.

* Verify software signatures.

* Priority letters processed & updated meeting deadline of 10 AM every day.

* Responsible that Revocations, Non-Mandatory Upgrades, Files, Inserts, and Transfers are processed and updated within Database then forwarded to scanning.

* Work with IT Technical Engineers making sure Changes of Status are processed.

03/2010 to 6/2010 Adecco Temporary Agency Tinton Falls, NJ / Gaming Laboratories International Lakewood, NJ

Data Entry Operator

* Update Certification Letters within Database.

* Priority letters processed & updated meeting deadline of 10 AM every day.

* Responsible that Revocations, Non-Mandatory Upgrades, Files, Inserts, and Transfers are processed and updated within Database then forwarded to scanning.

* Work with IT Technical Engineers making sure Changes of Status are processed.

03/1998 to 11/2008 Horizon Blue Cross and Blue Shield of New Jersey, Farmingdale, NJ

04/05 to 11/08 Administrative Assistant

* Maintain Personal Nursing Records for the Multiple Teams, meeting the standards of Utilization Review Accreditation Commission

* Submitted Hours for Payroll for all employees on team.

* Maintain calendars/minutes/meetings for Supervisors and Department Manager.

* Order Supplies and submitted Accruals Bi-Monthly.

* Desk Top Coordinator for New Hires coming on board and Work at Home Employees.

* Set up In-Services for outside Venders.

* Utilized Microsoft Word, Excel, and Visio, PowerPoint.

7/99 to 4/05 Control Clerk

* Utilize personal computer to perform clerical duties

* Dispatches work to designated areas.

* Coordinate and prepare incoming and outgoing mail - forward to appropriate areas.

* Distributes claims and/or correspondence to various teams within the operation.

* Download multiple reports and work on a daily basis for Employees and Team Leaders

* Maintain all copiers, printers, and fax machines in running order.

* Comply with the rules and regulations of Heath Insurance Portability and Accountability Privacy Act.

3/98 to 7/99 Customer Service Consultant

* Communicated extensively with customers to resolve complaints, billing discrepancies, and benefit inquires.

* Documented each telephone call under customer's identification number by creating worksheet.

* Created and reviewed correspondence on a daily basis and set up accounts receivable when applicable.

* Investigated and resolved customer's complaints.

* Processed claims.

EDUCATION:

Brookdale Community College, Tinton Falls, NJ

Associates Degree in Business Management. Graduated May 2004

Brick Computer Science Institute, Bricktown, NJ

Computer Operations Certificate - 600 Hours

Monmouth County Adult Education Commission, Eatontown, NJ

Bookkeeping Certificate - 625 Hours

REFERENCES: Submitted upon request.

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