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Customer Service Assistant

Location:
Wilmington, NC
Posted:
January 07, 2013

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Resume:

Human Services and Psychology Degrees (Wilmington NC)

Date: 2013-01-06, 8:53PM abp3rt@r.postjobfree.com

Megan A. Mercia

Objective: To acquire a full time position in the Human Services/Psychology field that will enable me to use my educational background, my ability to work well with others and my passion to help people in the community.

EDUCATION

Bachelors in Human Services and Psychology, Lyndon State College, Lyndonville, Vermont. Graduate of May 2007. GPA, 3.51.

EDUCATIONAL HIGHLIGHTS

Courses: Adulthood and Aging, Human Sexuality, Human Interactions, Human Growth and Development from birth to adult, Family and Community, Child Development for age's birth to 12, and counseling.

COMPUTER SKILLS

Programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Microsoft Outlook, Microsoft Office.

WORK EXPERIENCE

Pre-K Lead Teacher, Childcare Network, Wilmington, NC, September 2009 -- Present. Worked with a variety of children from ages 1 to 4. Worked as a lead teacher in a twos classroom and as an assistant in the More at Four Pre-K program. Duties include providing children and families with quality care by proving a safe and fun environment that offers high quality education. High Reach Curriculum is used for proving that quality education. Ongoing educational classes were required and as well as CPR and First Aid certificates.

Maurice's Sales Associate, Green Mountain Mall, St. Johnsbury, VT, March 2009 -- August 2009. Responsibilities include ensuring that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service, maintain an awareness of all promotions and advertisements, etc.

Early Head Start Home Visitor, NEKCA Lincoln Center, St. Johnsbury, VT, September 2007 -- August 2009. Provide quality year round comprehensive services to enrolled children and families, in accordance with Early Head Start/Head Start performance standards, Content Area Plans, the Vermont Early Childhood Program Licensing Regulations and the NAEYC Code of Ethical Conduct. Provide intensive home visiting to families with children who range from prenatal to 3 years old, help families look for resources around their community, help parents plan for pregnancies, find medical and dental care, answering questions about health risks, infant care, child development and safety, one on one interaction between myself and the children is encouraged during the visits. Work hand in hand with FITP, CUPS, Home Health, WIC and Healthy Babies, Kids and Families. Received ongoing CPR and First Aid certificates for children and adults.

Playgroup Coordinator -- NEKCA Lincoln Center, St. Johnsbury, VT, May 2007 -- August 2009. Provided children from infancy to 5 years old with a fun, warm and inviting environment that allows them to explore different areas of the classroom, make sure classroom has a setup that is age appropriate, develop craft activities during every playgroup (2 times a week), pull together an all around healthy snack and overall make sure the children have fun.

Healthy Babies, Kids and Families Family Support Worker, NEKCA Lincoln Center, St. Johnsbury, VT, May 2007 -- August 2009. Provided intensive home visiting to families with children who range from prenatal to 6 years old, help families look for resources around their community, help parents plan for pregnancies, find medical and dental care, answering questions about health risks, infant care, child development and safety, one on one interaction between myself and the children is encouraged during the visits.

Teacher Assistant -- NEKCA Lincoln Center, St. Johnsbury, VT, May 2007 -- Sept. 2007. Worked with children ages 3-5, provided supervision, planned activities and crafts according to developmental stages for children ranging in ages of 3-5, worked one on one with children ages 3-5. worked as a team player within a wide variety of individuals, was a resource for parents questions and concerns such as development of their child/children.

Rocking Horse Support Group, NEKCA Lincoln Center, St. Johnsbury, VT, Apr. 2007 May 2007. Participated in and observed a parent support group offered to individuals who are 18 years of age or older, the support group covers a variety of topics such as nurturing oneself and their families, substance abuse, improving family communication, making healthy friendship and relationship, enhancing parenting skills and developing healthy habits and self-confidence.

Teen Parent Education and Making It Work Intern, NEKCA Lincoln Center, St. Johnsbury, VT, Jan. 2007 -- Apr. 2007. Assisted in Curriculum Development, student interaction and guidance, playgroup assistant, preparation for playgroup, childcare assistant, classroom management.

Sales Associates, Frogs and Lily Pads, St. Johnsbury, VT, May 2006 -- January 2007. Became familiar with exceptional learning toys for young children as well as clothing, became familiar with what interest young children, had interaction with young children, opened and closed store, made end of night trips to bank, worked the register and organized store.

Student Advocate, (Field Work Experience) Umbrella, St. Johnsbury, VT, Sept. 2005 -- Nov. 2005. Accomplished 20 hours of training, PEACE program, 24 hour Crisis Hotline, Office work, Sexual Assault and Domestic Violence assistant, Presentations to people in the community on such topics as domestic violence, sexual assault and the impact of wrestling.

Sales Associate, Once Upon a Time Toys, Stowe, VT, May 2001 -- December 2005. Had interaction with children, became familiar with age appropriate toys for the children developmental stages, helped manage store website, opened and closed store, made end of night trips to bank, worked the register and organized store.

REFERENCES

Available on request



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