Manager Customer Service

Michael OKeeffe

Email: *********@********.***

Address: * ********* ****

City: Secaucus

State: NJ

Zip: 07094

Country: USA

Phone: 201-***-****

Skill Level: Director

Salary Range: $85,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael P. OKeeffe

7 Mill Ridge Road 201-***-****

Secaucus, NJ 07094 *********@********.***

Innovative and creative senior executive with thirty years of progressive management

and fail control expertise enhanced by strategic vision and demonstrated abilities

to implement and deliver results and affect positive change

Executive Profile Proactive leader well versed in fast paced, high growth environments. Expert in fail control, DTC trades and risk management principles with significant background in financial management and analysis. Extensive experience in identifying risk and exposure, COD/COR reconciliations and FINRA extensions. Excellent hands-on experience in international relations and customer service and retention. Skillful manager and team builder with outstanding interpersonal, communications, analytical and people management abilities.

Professional Experience and Achievements

Deutsche Bank, Jersey City, NJ

Assistant Vice President

2007 2012

Oversaw domestic COD/COR settlement and domestic fail control teams and supervised facilitation of DTCC settlements. Performed memo seg calculations and ensured all trading desks were aware of aged fails and fails with negative exposure. Liaised with Stock/Bond borrow desks to cover short positions and avoid possible buy-ins. Worked closely with senior management to track open fails over thirty days and analyze associated risks.

Achievements Reduced the number of fails frommore than 5,000 a day to approximately 1,000 a day. Developed effective alliances with prime brokerage area, equity and fixed income trading desks and security operations risk and control teams. Successfully trained outsourcing teams.

Pershing, Jersey City, NJ

Assistant Vice President, International Settlements

Manager, European/African/Middle Eastern Settlements

2003 2007

Recruited as a senior executive to play key role in management of international accounts. Monitored exception reports, executed risk management strategies and identified and resolved

potential exposure. Achievements Built solid management team from members integrated through acquisition and outside recruiting. Achieved a 60% reduction in failed international trades in six months and awarded Pershing Power Award for successful management of international fail control unit.

Michael P. OKeeffe

201-***-**** * *********@********.******* 2

Achievements (cont) Successfully monitored and maintained companys largest accounts including Keefe, Bruyette Woods, Deutsche Bank, Credit Suisse, Dryden Financial and ING Financial. Provided assistance and expertise in major reconciliation with Pershing London and with conversation of Bank of New York to Pershing.

Bank of New York, New York City

Assistant Treasurer-Fail Control

Manager, Fail Control Unit/Domestic International

2000 2003

Monitored and managed all failed transactions and identified risks and exposure. Oversaw exception reports and ensured corrective actions were implemented. Served as back-up to margin department manager.

Achievements Reduced fail trades by 50%.

ING Financial USA, New York City

Operations Specialist

1997 2000

Monitored COD/COR reconciliations, resolved aged accounts and oversaw staff projects. Supervised trades and the filing of extensions with the New York Stock Exchange. Managed the balancing of CNS and the affirmation process for DTC trades.

Achievements Assisted with the successful conversion from Bear Stearns back to ING Financial. Reduced breaks on COD/COR reconciliation report by 90% many of which were vary aged.

Robb Peck McCooey Clearing Corporation, New York City

Supervisor, Margin Department

1986 1997

Managed daily operations and oversaw relations with prime broker clients.

Achievements Efficiently supervised margin calculations for the second largest specialist firm on the New York Stock Exchange. Successfully testified before the NYSE Arbitration Panel four times Effectively testified before the Securities Exchange Commission.

Skills: Microsoft Excel, Microsoft Word, GLOSS, SWIFT, DTC, ADP

References provided upon request

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