Customer Service High School
Resume:
Janet A. DeSaulniers
Email: ********@******.***
Address:
City: Somers
State: CT
Zip: 06071
Country: USA
Phone: 860-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Educational Background:
High School Dipolma from Somers Jr. Sr. High School, Somers CT 1/2001 to 6/1980 (General Studies)
High School Dipolma from Padgett-Thompson, Somers CT 1/2001 to 12/2012
Job History / Details:
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
High customer service standards
Service solutions expert
Conflict resolution proficiency
High customer service standards
Service solutions expert
Conflict resolution proficiency
Experience
April 2003 to Current
Event Marketers Vernon, CT.
Customer Service Specialist
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Demonstrated mastery of customer service call script within specified timeframes.
January 2002 to March 2003
Kelly Temporary Services Enfield, CT.
Customer Service Specialist
Collected, reviewed and set up all disability claim submission (paper and telephonic)
Recorded in the MDIS System, all discussions held with client and pertinent information
Demonstrated diplomacy, integrity and confidentiality as per federal law
Established rapport with claimant gathered information and interpreted benefit coverage, meeting department call standards for accuracy and productivity
Explained claimant's responsibility for providing complete claim information and set expectations on timelines for processing the claim
Researched eligibility and benefit coverage to ensure accuracy in all communications with claimants policyholders, insurance agents and brokers
February 1999 to December 2001
National Waste Associates East Hartford, CT.
Customer Service Representative
Handled high volume customer service calls including follow-up
Negotiated pricing with subcontractors
Posted customer work orders for delivery and pick up of dumpsters
Scheduled delivery and removal of all dumpsters
Education
Somers Jr. Sr. High School Somers, CT
High School Diploma General Studies
Padgett-Thompson Hartford, CT
Knock Your Socks Off - Handling Difficult Customers
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