Customer Service High School

Leisha McPherson

Email: ********@**-*******.***

Address:

City: Woodstock

State: GA

Zip: 30188

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Leadership and quick thinker Dedicated and highly organized Self-motivated and responsible

Educational Background:

High School Dipolma from Chattahoochee Technical College, Woodstock GA 1/2001 to 11/2011 (Business Management)

Job History / Details:

Career Overview

Qualified Leadership and quick thinker

Dedicated and highly organized

Self-motivated and responsible

Core Strengths

Internet; Microsoft Office (Word, Excel, Publisher); In-house systems (ACSS, Vision, IEX, Info manager); Versatile; Quick learner; People-oriented.

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Customer service expert

Adaptive team player

Large cash/check deposits expert

Energetic work attitude

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

October 2000 to October 2009

Verizon Wireless Elgin / Alpharetta, IL/GA

Sr. Customer Service/ Billing Rep

Interim Supervisor: Handled escalated customer inquires, provided coaching assistance, reviewed calls for quality enhancement, completed reports (time management, call review, reported group stats), and attended weekly meetings with Associate Director.

Interim Facilitator: Provided corporate training (new hiring training, new product development, transitional floor support), scheduled in-house conference meetings

Generated sale leads: Recommended service or product based on customer need

Provided extensive customer service: answering billing questions, explanation of products and services, troubleshoot equipment issues, account analysis

June 1999 to September 2000

Luke Restaurant Carpentersville, IL

Front Line Manager

Coach employees to achieve maximum performance

Asset management: Open and close restaurant, cash handling

Manual index system to report monthly and semi-annual physical inventory

Created management specials to increase revenue by 33 percentage

Developed a well-trained, motivated, professional staff

Educational Background

2015 Chattahoochee Technical College Woodstock, GA

Having completed yet Business Management

1989 Elgin High School Elgin, IL

High School Diploma General Studies

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