Customer Service Project Manager

Receptionist, CSR ready for work (broward)

Date: 2012-12-12, 12:26AM ****************@*****.***

PRINCESS YOUNG

**** ** **** ******, **********, FL 33319, Phone :347-***-**** email:*************@*****.***

Performance-driven customer service representative with over 7 years of experience in providing information to clients about products and services, handling and resolving customer complaints and ensuring that unresolved complaints are escalated to the appropriate department to ensure resolution. Ably assessing customer's complaints for validity and determining the proper course of action.

CORE STRENGTHS:

Quality Commitment Customer Needs Assessment Persuasion

Problem Solving Team Player Clerical Experience

Work Experience

2011-2011 Great Health Works Fort Lauderdale, FL Customer Service/Sales Agent

Highlighted product benefits that optimize health and wellness to inbound customers with the objective of a resulting sale.

.2010-2011 King of Fans Fort. Lauderdale, FL Technical Support Rep.

Processed orders, answered questions, responded to concerns, and request to improve to products. Handled Inbound/and Outbound calls Sales Marketing, Billing and shipment. Maintained customers' accounts information and Assisted customer with all products Ceiling fans, Interior/Exterior Lighting High-Velocity Fans, Heaters. Verified all Warranty parts for customers.

2007-2011 Burgess Tax Services Fort Lauderdale, FL Receptionist

Greeted and logged all Clients on arrival. Assisted clients and family with instructions, directions and information to get to business location. Faxed reports and directed calls to appropriate area on a multi-line telephone system. Prepare reports for mailing or delivery. Created files and filing documents, preparing and typing administrative correspondence, scanning, photocopying and other general office duties.

Instituted marketing strategies to promote new business

Developed incentive program for repeat customers and referrals for new business

2005-2007 Voice Links International Fort Lauderdale, FL Customer Service Agent

Comfortably handled high inbound and outbound calls and in some aspects verified information on customers account for accuracy, updated new information. Gathered and analyzed reports on a daily weekly and month basis. Resolved electronic, written and verbal inquiries to quell customers' concerns. Exercised sound judgment when satisfying the requests of customers for products and services.

Awarded multiple bonuses for high performance customer care

2003-2005 Life Extension Foundation Fort Lauderdale, FL Customer Service Agent

Introduced and launched successful new products, easily persuaded customers by highlighting the benefits of having a membership. Successfully interacted with clients to generate repeat customers and referral for the business. Explained the benefits of taking nutritional supplements

Selected by Project Manager for special customer service assignments that had special requirements

Increased customer retention by 14 %

Commended for exceptional courtesy to customer

Education

Miami Northwestern Miami, FL High School Diploma

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