Customer Service Manager

Sam Weatherspoon

Email: ********@**************.***

Address:

City: Brooklyn

State: NY

Zip: 11208

Country: USA

Phone: 718-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Assistant Manager with a winning attitude who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Focused on setting high expectations and raising standards.

Educational Background:

High School Dipolma from MacArthur High School, Irving TX 1/2001 to 5/2001 (Fashion Design)

High School Dipolma from Art Institute of Dallas, Irving TX 1/2001 to 12/2012

Job History / Details:

Summary

Assistant Manager with a winning attitude who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Focused on setting high expectations and raising standards.

Highlights

Customer oriented

Operations management

Strong leader

Proficient in MS Office

Strong communication skills

Employee recruitment expertise

Personnel training and development

Supervisory skills

Employee scheduling

Accomplishments

Drove food costs down by 33 percentage by effectively improving inventory procedures and reducing spoilage levels while consistently staying under monthly controllable expense budget.Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Developed highly effective sales training strategies as Sales Manager of a 75 person call center.

Experience

May to Current

Burger King Brooklyn, New York

Assistant Manager

Checked the quantity and quality of received products.

Managed kitchen operations for high grossing, fast-paced fair concession kitchen.

Recruited, hired, developed and retained employees for the company.

Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.

Ensured first-in-first-out system with all ingredients labeled and stored properly.

Regularly checked on guests' satisfaction.

Delivered an exceptional dining experience with friendly, fast service.

Opened and closed the store, which included counting cash drawers, making staff assignments and making bank deposits.

Maintained visually appealing and effective displays for the entire store.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

January 2002 to March 2004

U.S. Army Ft. Hood, Tx

Automated Logistical Specialist/Chief Accountant

Checked in deliveries and signed off on products received.

Supervising and performing management and warehouse functions in order to maintain equipment records and parts.

Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.

Review and verify quantities received against bills of contracts, purchase requests and shipping documents Simplify and standardize the collection and use of maintenance data Raised the quality and accuracy of performance, cost and parts data through improved maintenance management.

Effectively used items in stock to decrease waste and profit loss.

Instructed and administered facility/policy exam to new employees.

May 1998 to May 2001

CEC Entertainment Inc Irving, Texas

Trainer/Floor Manager

Promoted to Trainer after only three months in position to support and train new staff Communicated with customers regarding orders, comments, and complaints Skillfully anticipated and addressed guests' service needs.

Won ôTeam of the Monthö award on three separate occasions Conduct inspection of activities to ensure compliance with standards of serviceability and hospitality procedures.

Completed closing duties, including shutting down the phones and closing out the system.

Helped customers select products that best fit their personal needs.

Developed effective relationships with all call center departments through clear communication.

Led the selection and implementation of a new phone system.

Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

March 1997 to March 1998

Kmart Irving, Texas

Cashier

Processed an average of 80 transactions each day in a timely manner.

Worked as a team member to provide the highest level of service to customers.

Operated a cash register to process cash, check and credit card transactions.

Replenished floor stock and processed shipments to ensure product availability for customers.

Consistently recognized by management for providing superior customer service.

Help Desk/Complaints.

Education

May 2001 MacArthur High School Irving, Texas

High School Diploma

Art Institute of Dallas Dallas, Texas

Fashion Design

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