Customer Service Management
Resume:
Robert Mudd
Email: *********@********.***
Address: *** *** ***** ****
City: Avon
State: IN
Zip: 46123
Country: USA
Phone: 317-***-****
Skill Level: Management
Salary Range: $55,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert E. Mudd
514 Sun Ridge Blvd.
Avon Indiana, 46123
********@*****.***
Skills:
Extensive management experience includes hiring, training, motivating
Strong troubleshooting and problem solving skills
Excellent interpersonal communication skills.
Production Management
Warehouse Management
Customer Service
Facility Equipment Maintenance
ISO 9000 Certified
Six Sigma Principles
Manhattan Reporting Tools (ED LM)
PKMS
SAP
EMPLOYMENT:
Irwin Tools - March 2011/ present
6719 West Co. Rd.
350 N
Greenfield, IN 46140
Order Fulfillment Supervisor 1st Shift
Manage a crew of 35 Pickers 5 Replens Drivers that fulfill 500 plus orders daily. Increased productivity 5% by developing and reorganizing the way orders are picked. Monitor quality/accuracy through random audits every 500 lines picked and taking corrective action to solve issues through coaching, training or discipline. Maintain a safe environment by conducting random safety audits 2-3 times a week and taking corrective action as needed through coaching, training or discipline. Other responsibilities include communicating with 5 other Supervisors and 4 Managers to set goals and adjust resources to maintain an on time delivery schedule of 98%. I conduct a daily start up meeting with stretching, goals for the day
s business with safety instruction. Finally, once a month I go out and work with my team to find out and help with any issues they may be having. This is called,
A Day in the Life.
Liquidity Services Inc. - Oct 2006 to March 2011
1399 Perry Rd.
Suite A
Plainfield, In. 46168
Warehouse Supervisor / Customer Service
Managed a crew of 20 reports. Daily I conducted start up meetings and set assignments which included picking loading schedules. On average we processed 350 UPSG, 150 CPUs, 50 UPSF, and 50 LTL and 1-5 special carrier loads. As the day progressed I trouble shot and created solutions for all issues to drive all shipments to zero defects 100% on time deliveries. I was in close contact with all live load customers, answered questions and found solutions for their needs. This included issuing credits, rescheduling pickups, changing vendors or persuading the customer they made the correct purchase.
Production Supervisor / Receiving
I started my employment with LSI as the production supervisor. Managed and developed procedures to process product and prepare for sale on the LSI auction website. Product was received from inbound deliveries and inventoried. Sales Marketing would send instruction, product would be pulled from inventory sorted and scanned into categories, palletized, a digital picture would be taken, shrink wrapped and put into storage. Used Six Sigma principles to reorganize warehouse
Stuart F. Cooper Co. - March 1985 to Sept 2005
1565 E. 23rd Street
Los Angeles, California 90011
Production Manager
Responsible for managing the operations of two manufacturing plants, and
four warehouses. Scheduled and over saw all aspects of production and facilities
through eleven departments and 150 employees. Including management of two
chemical storage areas, the Maintenance Department and removal of hazardous waste.
Production:
Managed set production goals for two production plants. Implemented policies procedures to reduce cost of operation such as a cross training programs of all employees, a reduction of inventoried supplies and close scrutiny of vendors according to ISO9000 Lean Manufacturing standards.
Facilities:
Managed the up keep improvements of all buildings and equipment for two production plants four warehouses, such as RR of electrical, plumbing, HVAC, fire, safety, cleaning and structure repair.
Maintaining a clean safe working environment was always top priority.
Maintenance Department:
Managed the planning and implementation of a PM program for 78 engraving presses and supporting equipment. Developed an action plan for RR of down presses with a quick exchange of rebuilt presses in the staging area. The plan afforded minimal down time of 30 minutes or less for exchanging down equipment. Down Equipment went into the Maintenance Department for repair and cycled back to the staging area till needed
Removal of Hazardous Waste:
Managed the Talia process of etching metal with acid, which requires a filtration system in order to separate spent acid water. By pumping the spent acid into a holding tank and adding polymer, the acid and water would separate leaving the water the proper PH level. The water was pumped down the drain the Acid was pumped through a filter press to remove any moisture. The left over by product was stored in 55gal drums, and then shipped to Texas for disposal.
EDUCATION:
STUART F. COOPER CO. Los Angeles, CA.
Various seminars and workshops including: Time Management
Personnel Management. ISO 9000
LEARNING TREE Woodland Hills, CA.
Computer Courses
COLLEGE OF THE CANYONS Valencia, CA.
General Education / Political Science /Computer Courses
MISSION COLLEGE Mission Hills, CA.
Computer Courses
Ben Davis H/S Indianapolis, In
Vocational Printing Graphic Arts
References:
Available upon request
Contact this candidate