Project Manager Quality Assurance

Damon Stewart

Email: *********@********.***

Address: ***** ***** **

City: Houston

State: TX

Zip: 77085

Country: USA

Phone: 832-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Damon A. Stewart

13815 Abide Dr. 832-***-****

Houston, TX 77085 *****.*******@****.******.***

SUMMARY

Broad experience in translating business needs into IT solutions. Expertise in project management, business process management, enterprise application integration, process improvement, requirements analysis, workflow design, leadership, process modeling, testing/quality assurance and vendor relationships. Proficient problem solver who envisions business and technical perspectives to develop workable solutions. Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.

PROFESSIONAL QUALITIES AND STRENGTHS

Operational Efficiencies Productivity and Time Utilization Systems Engineering

Effective Communicator Team Building and Staff Leadership Enterprise Application Integration

Relationship Building Strategic Visions and Project Planning Coaching and Mentoring

Management Collaboration Technical Design and Support Budget and Cost Control

Agile Development Method Supply Chain Management SOA

Customer Relationship Management Consulting Knowledge Management

Managed complex, cross-industry projects providing objective advice, expertise and specialist skills resulting in significant gains in quality, cost and cycle time reduction, customer alignment, and collaboration and staff development. Key clients included: General Motors, Federated Department Stores, United, NYC Department of Education, Virgin Mobile, Michelin, and CVR Energy.

Enaxis Consulting aaiaii Houston, TX

Managing Consultant United Airlines PSS Project 10/2011 aaiaii 6/2012

Worked with United leadership to develop the IT strategy and governance model for the PSS Shares + workstream. Assisted tower leads in developing cutover scripts, prioritizing functional gaps, documenting and defining data migration strategy. Managed cutover activities and drove associated high priority defects to close.

Key Contributions:

aai Aligned IT strategy to Unitedaaiais business needs, allowing strategic flexibility to meet additional requirements found within the project lifecycle

aai Led workshops at each project milestone aligning key project stakeholders

aai Managed comprehensive project activities amongst multiple teams

aai Managed issue resolution of post PSS related issues

Paladin Consulting aaiaii Houston TX

Infrastructure Project Manager aaiaii CVR Energy, Inc. July 2011 aaiaii Oct 2011

Planned, organized, and managed staff and overall operations to ensure the stable operation of the CVR Energyaaiais IT infrastructure. Developed, maintained, supported, and optimized key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. Assisted the Infrastructure Manager with vendor selection as well as scheduling and directing activities to resolve hardware and software problems in a timely and accurate fashion.

Key Contributions:

aai Single point of contact for all infrastructure related projects

aai Managed all vendor relationships

aai Developed and managed timeline for all infrastructure project

aai Coordinated activities with application and database managers

Longview Consulting aaiaii Atlanta, GA

Test Project Manager aaiaii SunTrust Bank Apr 2010 aaiaii Dec 2010

Managed all testing activities, budget and resources during all testing phases of an Anti-Fraud solution implementation. Developed test strategy and assisted development project manager, architects, vendor and business analyst with defining requirements. Led execution of all testing activities and provided daily reports of test execution status.

aai Defined and implemented the Test Plans for implementation of fraud protection software

aai Defined the scope of testing within the context of each testing phase

aai Managed onshore/offshore resources across various workstreams with test case development, execution and defect resolutions

aai Provided daily testing/defect reports to management

IBM Global Business Services aaiaii Greenville, South Carolina

Senior Project Manager aaiaii Michelin Apr 2007 aaiaii Apr 2009

Directed all IT resource planning, budgeting and operational initiatives for several multi-million budget projects. Managed software system development, infrastructure and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support. Managed 11 direct and 27 indirect professionals at 4 locations in 4 countries spearheading Collaboration and Data Management initiatives. Held automous decision making authority surrounding the implementation activities for Lotus Quickr, Lotus Sametime, Data Stage, Quality Stage, Information Analyzer, Business Glossary, Metadata Workbench and Websphere MetaBrokers and Bridges working with the client, business analysts, architects, developers and test team to manage project timetable.

Key Contributions:

aai Overhauled the corporate Data Management system and deployed Collaboration tools that service the clientaaiais internal communication. Projects returned its initial investment in 10 months and saves $6.1 million annually.

aai Streamlined the IT governance process, reducing project costs $2.1 million by better controlling the budget and prioritizing unjustified and unreported project tasks.

aai Partnered with Michelin Project Management Office to improve project management process and increase its responsiveness to project needs.

aai Recognized by Michelin and IBM project executives for successful completion of work.

IBM Global Business Services - Walnut Creek, California

Test Project Manager aaiaii Virgin Mobile USA May 2006 aaiaii Mar 2007

Led the Virgin Mobile outsourcing activities for the IBM test team. Facilitated onsite training with offshore Virgin Mobile and IBM team leads to ensure a seamless transition. Facilitated bi-weekly project meetings with teams in international offices. Managed test activities across channels including Siebel, Web, WAP, Telcordia and IVR. Provided input to development project managers regarding tasks, estimates and resources relating to project deliverables and initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management. Participated in JAR/JAD sessions for review of business and system requirement documents; distributing to the test team ensuring managed release planning activities. Managed and tracked the status of functional, system integration, regression and user acceptance test cases using Mercury Quality Center.

Key Contributions:

aai Led quality assurance efforts for a series of upgrades and application enhancements, during aggressive ongoing release schedules, completing the project $3.8 million under budget.

aai Led test data analysis and collection efforts, and coordinated test cycle runs with offshore team; played key role in smooth operation of intensive testing environment, thus helping keep costs down.

aai Established a presence as the primary resource for all testing activities within one month of assignment.

aai Evaluated test results for each potential release using formatted Excel spreadsheet listing summarized bug information in priority sequence; recommended viability of release for production; implemented all major milestone releases on schedule and prevented release of any unidentified significant bugs into production.

aai Integrated testing resources from 5 systems, aligning testing processes with industry standards and retooling skill sets to meet client skill model.

IBM Global Business Services aaiaii New York City, New York

Senior Business Analyst aaiaii NYC DOE ARIS Project Jun 2004 aaiaii Apr 2006

Recruited as the primary consultant with responsibility of overseeing the activities surrounding the design and implementation effort for the Knowledge Management and Collaboration workstreams of a Websphere portal solution to assess, analyze and report on school and student performance. Conducted JAR/JAD sessions with business and technical stakeholders to define business and system requirements. Acted as an escalation point for change requests and client concerns and worked closely with project stakeholders to prioritize issues and coordinate troubleshooting efforts while providing ongoing project coordination and process development support to implementation teams and project managers. Documented all issues and risks pertaining to the integration of the applications with the ARIS Websphere Portal solution. Assisted the client in making an informed decision regarding the feasibility of using software to support the end users. Developed functional specification documents and use cases. Maintained and updated deliverable documents in Lotus QuickPlace for client and business partner availability and review.

Key Contributions:

aai Conceptualized and designed ARIS Websphere portal for knowledge management and collaboration pages.

aai Achieved compliance with DOE information assurance by working with Software group to modify out of the box functionality to meet client privacy needs.

aai Led process analysis and design efforts to establish standardized process; identified alternative solutions and recommended most effective solution for account.

aai Performed cost-benefit analysis of software modification requirements, enhancing its customer focus; sold the idea to management and delivered value to customer.

aai Obtained signoffs on decision agreements; issues followed up on to mitigate risks swiftly; streamlined reporting of all moving parts.

IBM Global Business Services aaiaii Chicago, Illinois

Test Lead aaiaii UAL Horizon Project May 2003 aaiaii May 2004

Coordinated the test and requirements management efforts to insure overall solution integrity surrounding United Airlines initiative to migrate to a common IT platform and the next generation of their FastAir/FastRes interfaces. Worked closely with impacted work streams and facilitated meetings with business and technical stakeholders to assess business needs. Facilitated meetings with project managers, business analysts and vendor to prioritize and coordinate tasks to complete projects within the established deadlines. Consolidated requirements residing in various documents into Telelogic DOORS. Created a Requirements Traceability Verification Matrix to provide a cursory view of consolidated and mapped requirements. Developed process flows to capture the requirements management approach. Developed the test strategy and plan. Maintained and updated deliverable documents using Microsoft SharePoint for business partner availability and review.

Key Contributions:

aai Managed Quality Assurance staff for United Airlines during complex implementation of multiple strategic applications.

aai Ramped up QA testing staff to support implementation while keeping QA activity within budget.

aai Designed and implemented test scenarios and test scripts used in end to end testing.

aai Played key role in transition from old inefficient systems, resulting in hundreds of thousands of dollars of lost revenue, to new state- of- the-art applications that created the potential for future business growth and improved United Airlines competitive position.

IBM Global Business Services aaiaii Duluth, Georgia

Business Analyst aaiaii FSG WMS DSGI Project Jan 2002 aaiaii Apr 2003

Brought onboard to drive delivery of the Federated Systems Group (FSG) Direct Strategic Growth Initiative (DGSI) project as a business analyst and liaison to the Federated Logistics customer. Facilitated customer meetings to gather and define requirements related to integrating FSG existing enterprise systems with an external Warehouse Management System. Provided analysis of business functions to create As-Is and To-Be process flows for the integration of the clientaaiais existing legacy systems to the new Warehouse Management (WMS) software package. Identified gaps through analysis of process flows and provided recommendations for optimum business design. Facilitated JAD/JAR sessions with business partners and vendors to analyze and confirm business requirements. Identified areas of cross-functional impact, and served as a liaison to the project management, development, test, and architecture teams for all areas of design. Initiated cross training with other workstreams to improve workflow and streamline project completion. The tasks involved documenting system requirements in support of business requirements with detailed acceptance criteria using Rational Requisite Pro. Managed project files and directories using Rational ClearCase. Provided consulting experience to help design new business processes and assist FSG gain a greater return on their software investment. Translated business requirements into technical specifications.

Key Contributions:

aai Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.

aai Ensured all artifacts complied with corporate SDLC Policies and guidelines.

aai Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.

aai Provided recommendations for optimum business design through process flow analysis.

aai Played key role as liaison with client in problem solving, project status updates, gathering performance measurements of new Warehouse Management systems, and generating positive impression that contributed to renewal of client IT contract.

IBM Global Business Services aaiaii Detroit, Michigan

Business Analyst aaiaii General Motors CARS Project Jun 1998 aaiaii Dec 2001

Supported GM/SITEL in implementing Siebel CRM applications spanning 3 General Motors call centers. Facilitated customer meetings to gather and define requirements related to new or changing business initiatives. Translated business requirements into technical specifications, responded to all requests for service from GM/SITEL, assisted in selecting development methods, and served as a source of expert information in the development process to clients and team members. Trained new team members in product knowledge and support. Coordinated the development and support activities needed to maintain the CRM applications, audited problem management tools to ensure defects were addressed in a timely manner, and tracked defects until they were resolved. Aided in reducing the development cycle time by providing daily status reports of outstanding defects.

Key Contributions:

aai Established standardized processes for documentation, development and quality assurance reducing project cycle time, which was used as a training tool for technical personnel, detailing efficient work strategies, assisted in the creation of an excellence council to monitor quality and cost effectiveness of output relative to client needs.

aai Successfully migrated to solutions offering more stability, reliability and easier maintenance while supporting the existing technical infrastructure and applications.

aai Increased efficiency by suggesting upgrading the server build to automatically update security patches.

EDUCATION

Master of Business Administration (MBA) aaiaii Georgia Institute of Technology Dec 2009

Concentration: Management of Technology, College of Management - Atlanta, GA

Bachelor of Science Major: Computer Science aaiaii Xavier University of Louisiana May 1998

New Orleans, LA

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