Customer Service Manager
Resume:
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Adriana
BabbResult oriented and personable with 10 years of experience
Adriana Babb
Phoenix, AZ 85037
Phone: 623-***-****- Email: *******.****@*****.***
Objective: Seeking a position within the company. With my skills and experience I believe I can achieve my position in the department.
EDUCATION
Estrella Mountain Community College Avondale, AZ
Associates of Business Management Degree Graduation set May, 2012
QUALIFICATION
Result oriented and personable with 10 years of experience providing consistent, approachable customer service and full range of general office support, high organization skills, and great oral and written communication skills. Fluently speak, write, and read Spanish.
CUSTOMER SERVICE- Initial point of contact to clients, visitors, and providers. Provide accurate information and resources regarding company service, referrals, and day to day questions in person and by phone. Assisted customers with creating, opening and maintaining their accounts.
ADMINISTRATION- Provide outstanding administrative support to peers, staff, and senior management. Successfully re-organization office procedures to increase office efficiency and improved quality of care. Accurately process clients' payments; collect, prepare, complete and maintained all staffs monthly organization. Outstanding communication skills; continuously project a highly professional image. Completed termination entries for human resources. Completed accounts payable and receivable
TECHNICAL SKILLS- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet Explorer). Experience with Quick Scan software. Experienced in handling, multi-line telephone systems and able to type 45-50 words per minute with accuracy. Manage various database systems. Data entry, invoice preparing, word processing.
KEY STRENGTHS- Excellent in developing strong relationships with staff, directors, clients, excellent customer service and communication skills, result oriented, proficient documentation and evaluation. Highly organized; entrusted by management with confidential material. Adjust quickly to new and growing environments. Ready and able to give and follow directions when needed. A highly self motivated individual when presented with problem solving. Ability to make difficult decisions in stressful situations.
EMPLOYMENT
Wells Fargo, Arizona, 08/2009- Present
Premier Banker
- Proven ability to meet/exceed performance goals
- Demonstrate excellent knowledge of PC skills, including the ability to navigate computer applications in a window environment and have the ability to utilize multiple search engines
- In-depth knowledge of Wells Fargo Products and Services offered
- handle 100-120 calls per day while maintaining a high level of customer satisfaction
- Demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. strong listening, written and verbal communication skills
Bank Teller
- Ensure that all transactions are complete and accurate.
- Guarantee that our customers leave the bank with accurate information about their account.
- Utilize sales tactics on a daily bases to met quarterly goals.
- Ensure that cash drawer is balanced at the end of the working day.
MEB Managements, Phoenix, AZ 10/08-03/09
Asst Manager
- Worked directly with residents.
- Assisted in community Functions.
- Worked directly with attorney on past due balances.
- Purse and collect on delinquent accounts.
- Attend delinquent accounts Court Hearings.
- Ensure that proper procedures are followed to mail out accurate bills.
- Responsible for daily cash count and deposits.
- Ensure accurate and timely posting are performed to the Accounts Receivable System.
- Ensure monthly end balance sheet reconciliation is accurate and timely.
- Responsible for providing training, organizing and motivating staff.
- Prepare reports to be reviewed on a monthly/quarterly basis as required.
- Perform other related duties as assigned.
Washington Mutual, Moreno Valley, CA 08/06-10/08
Operation Supervisor
- Ensured audits were done in compliance with operational regulations and guidelines.
- Encouraged all team members to reach their maximum potential in the work-space.
- Corrected any discrepancies that occurred under my supervision.
- In any case of discrepancy, ensured that the customer left the establishment with the sense of security that they were in safe hands.
- Established sale referrals and service goals.
- Responsible for training and coaching a successful service and referral team.
- Trained and coached team members on how to spot fraudulent activity on accounts.
- Entrusted with high balance transactions
Sr. Bank teller
- Assisted clients with completed maintaining and managing their account.
- Initial point of contact to customers.
- Provided accurate information regarding account, general bank information and services provided by bank.
- Assisted upper management and staff with daily functions.
Ping Inc., Phoenix, AZ 10/05-08/06
Human Resource
- Worked indirectly with customers.
- Initial point of contact for information call center.
- Completed new hire packets/ termination packets.
- Assisted with open enrollments.
- Assisted with new employee orientation.
- Maintained and recorded all data entry.
- In charge of monthly employees organization.
- Assisted with all department deadlines.
- Initiated, maintained and managed all filing.
- Maintained professional and confidential documentation.
Counts Finish Carpentry, Phoenix, AZ 04/03-10/08
Human Resource
- Administered payroll.
- Tracked all book keeping.
- Dealt directly with customers
- Ensured that all material was accounted for, and shipped to the right clients.
- Maintained business relationships with all our clients to ensure their future business
A & A sofa and Mattress Manufacture Co., Phoenix, AZ 05/02-09/05
Administrative Assistant
- Work directly with costumers in answering questions regarding their accounts and resolutions.
- Adept at record keeping including accounts payable accounts receivable.
- Daily responsibilities include posting receipts to customer's accounts from checks, credit cards, and some cash.
- Assist areas when collection letters are needed.
Sales Manager
- Assisted customers with questions and maintaining their accounts.
- Managed and organized all sales administered daily inventory.
- Trained new employees assisted employees with day to day task as need
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