Manager Customer Service

Location:

Houston, TX

Posted:

December 18, 2012

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Resume:

Resumé of: Veronica Del Cid

Admin/clerical Position Updated Nov 23, 2012

Work Experience

Veronica Gabriela Del Cid

**** ********** *****

Houston, TX 77068

Cell: 281-***-****

Email: **********@*****.***

OBJECTIVE: To obtain a steady position that will challenge me and offer me great experience for future endeavors.

QUALIFICATIONS/SKILLS

QuickBooks Experience

Expert Windows Software

Typing: 65wpm

Bi-lingual (English & Spanish)

Fast-learner

Great customer service skills

EDUCATION

2006 -2009 University of Texas at Austin85 credit hours completed

2011- Present University of Texas Extension Online ProgramCurrently enrolled simultaneously to complete 30 credit hours to obtain a Bachelor’s degree in Business Administration

EMPLOYMENT

August 2010- Nov. 2012 Office Manager Company: Hope Orthotics

In this position, I started as a receptionist and my main duties included scheduling, confirming appointments, and light filing.

In July 2011, we expanded into a bigger facility and I was promoted to Office Manager.

As office manager, I led a team of five admin personnel which included two receptionists, collection agent, and two clinical assistants. I overlooked the various positions which included insurance verifications, claim submissions, and day-to-day operations.

I also created and led a 2-year expansion project which consisted of coordinating different visits to local area therapy clinics where our clinical staff would provide monthly orthotic services out of our mobile vans to serve the needs of the clinic.

The clinic expansion project was a huge success and allowed the clinic to be grow within in the community. Our demand more than tripled in a 12-month period. We added 3 new clinicians to our team to sustain the amount of patients coming through our doors and were approved to open a second office in the Houston area.

February 2009- July 2010 Office Manager Company: G & G Contracting

My main responsibilities in this position were to handle general office tasks such as answering phones, delivering mail, filing, data entry, and payroll reconciliation.

Implemented an organizational system that I named PALS which permitted my superiors to follow a step-by-step process in how to turn in charts (projects) that needed to be entered into the system.

As a result of an organized system and a team effort our office efficiency doubled within a couple weeks.

November 2006- Jan. 2009 Asst. Program Coordinator Company: Austin ISD

In this position my main duties were to overlook afterschool childcare billing and maintain records of district’s fundraiser campaign. Other duties included organizing board and committee meetings, take meeting minutes, assist with customers at front desk and filter phone calls.

In this position, I developed the program’s structure. I took data from day to day of the program’s attendance and daily operations costs. With this data, I generated reports that I then presented to district personnel to continue the funding and expansion of the afterschool program.

Maintained Excel spreadsheets that documented the fluctuating donations made to the district’s Partners Campaign which was a principal source of program funding.

Job Interests

Job Types(s):

Administrative / Clerical

Industry(s):

Oil & Gas / Mining

Advertising / PR

Employment Type:

Job Location(s):

Contact Information

Veronica Del Cid

Phone: 281-***-****

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