Customer Service Manager

Location:

Houston, TX

Posted:

December 18, 2012

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Resume:

Accounting / Office Manager Updated Dec **, ****

Cover Letter

Dear Sir or Ma'am:

Please accept my attached resume in response to the job opening currently posted on WoodlandsOnline.com. I believe that my professional demeanor, knowledge of various software programs, and my excellent accounting, administrative and customer service skills would far exceed your requirements. I know that I have all of the attributes necessary to become a great asset to your team for many years to come. After evaluating my resume and conducting a thorough interview, I know that you will find this is true as well.

Please contact me via e-mail at *************@*****.*** or via telephone at 832-***-**** to schedule an interview at your convenience. Thank you in advance for this opportunity.

Sincerely,

Heidi Bothmann

Educational Brief

Computer Experience

Software: Adobe Acrobat Reader, ChannelOnline.com, DynaMacs, Filemaker Pro, Goldmine, Internet Explorer, Microsoft Dynamics/GreatPlains, Microsoft Dynamics/Solomon, Microsoft MapPoint, Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook, Novell GroupWise, QuickBooks Pro, and SalesForce.com

Hardware: Personal desktop computers, laptop computers, ink jet and laser printers, digital copiers, multi-function office machines, postage machines.

Operating Systems: Windows 95, Windows 98, Windows NT, Windows ME 2000, Windows XP, Windows 7.

Professional Development

50+ College Credit Hours toward a Bachelor of Science Degree in Business Management

Advanced Microsoft Office Specialist Certificate

QuickBooks Specialist Certificate

State of Texas Notary Public: Commission expired March 27, 2010

Texas Cosmetology Commission: Operator License expired January 31, 2008

Work Experience

MR Manufacturing, Inc./CWR, Inc.

Spring, TX 77388

February 2010 - Present

Accounting Associate

All accounting duties including, but not limited to: accounts payable, accounts receivable, bank reconciliations, expense reports, property taxes, and financial reporting.

Process fifteen monthly Manufacturers' Sales And Commissions Reports totaling approximately $3,000,000 in sales and $75,000 in commissions per month.

Back-up Inside Sales/Customer Service representative.

Meador Staffing Services, Inc.

Conroe, Texas 77304

September 2009 - December 2009

Accounting and Administrative Temporary Positions

Optimum Computer Solutions, Inc.

The Woodlands, TX 77380

March 2005 - August 2009

Operations Manager

Hired as Accounts Payable Coordinator, added human resources and payroll responsibilities; Promoted to Billing Coordinator; Promoted to Operations/Dispatch Manager, added project management, procurement/logistics, quoting/inside sales and inventory control responsibilities

Coordinated schedules and manage projects for ten IT Networking technicians and four custom application programmers.

Purchased approximately $100,000 to $150,000 per month of computer and server-related hardware and software.

Prepared approximately 80-100 quotes totaling approximately $200,000 to $250,000 per month for inside sales.

Reduced missing inventory from approximately $40,000 per quarter to approximately $1,000 per quarter.

Autobytel, Inc./Retention Performance Marketing (RPM), Inc./iDriveOnline, Inc.

Houston, TX 77042

September 2003 – March 2005

Production Manager

Hired as Accounting Assistant, took on marketing research responsibilities; Promoted to Production Manager for Custom Marketing Program

Project management for accurate and timely completion and billing of all CMP projects.

Proofread and edited all CMP materials before printing/mailing.

Filed all co-op reimbursement program forms for all marketing projects, including CMP and standard projects.

New Times, Inc./Houston Press

Houston, TX 77002

September - September 2003

Retail Advertising Coordinator

Coordinated the sales of 20+ Retail Advertising Sales Account Executives with the Art Production Department for accurate and timely completion and billing for weekly printing of local newspaper.

The LSR Group, Inc./Pop-A-Lock® Franchise Headquarters

Houston, TX 77090

November 2000 - September 2002

Executive Administrative Assistant

Hired as Receptionist, added all administrative duties for CEO, COO, VP of Sales, Director of Marketing, and all accounting duties during Bookkeeper's maternity leave.

TGF Precision Haircutters

Cypress, TX 77429

November 1998 - November 1999

Assistant Manager/Stylist

Assisted Manager with all computer and paperwork duties, recorded and deposited all revenue on daily basis, scheduled and managed team of 10+ stylists, hired and trained new stylists and receptionists, taught new styling, color and perm techniques to stylists, responded to all client and employee problems, kept inventory, placed orders and received shipments. Solely responsible for customer service while styling client's hair and sales of retail products.

Skills

Accounting: Accounts Payable, Accounts Receivable, Account Reconciliations, Bank Reconciliations, Billing, Bookkeeping, Cash Posting, Collections, Daily Bank Deposits, Financial Reports, General Ledger, Journal Entries, Month-End Close, Year-End Close

Administration: Analyze Data, Correspondence, Data Entry, Executive Support, File, Maintain Calendars, Operate and Maintain Office Equipment, Plan Meetings, Proofread/Edit Content, Reception, Reporting, Sales Support, Travel Arrangements, Write Copy, Write Press Releases

Human Resources: Background Screening, Benefits Administration, Creation/Revision of Company Handbook, Interviews, New Hire Orientation, Payroll, Personnel File Maintenance, Post Job Openings, Recruitment

Management: Annual Performance Reviews, Delegate Responsibilities, Implement and Enforce Policies and Procedures, Oversee and Review Tasks, Scheduling

Operations: Customer Service, Dispatch, Inventory Control, Logistics, Procurement, Project Management, Purchasing, Quoting and Inside Sales, Shipping and Receiving

Software: Adobe Acrobat Reader, ChannelOnline.com, DynaMACS, Filemaker Pro, Goldmine, Internet Explorer, Microsoft Dynamics/GreatPlains, Microsoft Dynamics/Solomon, Microsoft MapPoint, Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook, Novell GroupWise, QuickBooks Pro, and SalesForce.com

Job Interests

Desired Salary: 45,000

Job Types(s):

Administrative / Clerical

Accounting / Finance

Management / Executive

Manufacturing / Operations

Industry(s):

Advertising / PR

Publishing / Printing

Employment Type:

Work / Life Balance

Job Location(s):

Tomball / Magnolia

Oak Ridge / Shenandoah

Contact Information

Phone: 832-***-****

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