Customer Service Years Experience
Resume:
Administrative, Purchasing, Logistics Updated Dec 03, 2012
Work Experience
Christi N Garrison
Conroe, Tx 77385
281-***-**** cell
281-***-**** home
*********@*********.***
OBJECTIVE: To obtain and establish a position with a company that has opportunity for both educational and economic growth.
SKILLS:
11 years experience in transportation/logistics industry.
13 years experience answering phones and providing excellent customer service.
12 years experience with Microsoft Office 2000 and later software packages including proficiency in Excel and Word. Some Power Point, Access and Publisher experience as well.
2 years experience in Oracle
Excellent multi-tasking ability with attention to detail and a desire for the highest quality.
Outstanding problem solving skills.
9 years experience with accounts payable and accounts receivable.
Prior 11 years experience in an administrative role.
Typing over 65 WPM
Hard working, responsible, punctual and dependable.
Willingness and ability to learn anything.
WORK EXPERIENCE:
AUGUST 2010-AUGUST 2012 CUSTOMER SERVICE REPRESENTATIVE, EXPORT & DOMESTIC
FLINT HILLS RESOURCES THE WOODLANDS, TX
Processed purchase orders received from customers on a daily basis.
Managed purchase orders by Excel spreadsheet, customer specific.
Created and distributed reports to customers on a weekly basis and per customer requests.
Worked directly with internal and external departments to ensure timely flow of orders to customers.
Proofed order acknowledgements and confirmations prior to distribution to the customer to ensure accuracy of orders.
Processed export and domestic shipments via, ocean, air, rail & truck.
Responsible for instructing Freight Forwarder to create export documents per company specifications.
Proofed export documentation for accuracy prior to distribution to customer. Documents included (commercial invoice, packing list, BOL, AES/EEI)
Researched freight rates to help improve cost savings.
Filed NCR’s (Non-conformance reports) to track customer complaints with products, service; etc.
Issued rebates to customers when applicable.
Researched ways to make room for improvement as needed to help improve efficiency.
APRIL 2008-JULY 2010 PURCHASING ASSISTANT
CARGILL STEEL THE WOODLANDS, TX
Processed purchase orders into company’s database.
Assigned purchase order numbers through Microsoft Access.
Received and proofed shipping documents from vendors.
Responsible for creating tags for steel inventory by putting all chemical and physical restrictions into the database. Required high attention to detail.
Arranged transfers of steel coils and/or sheets from one plant location to another per location manager request.
Expedited steel coils from vendors to all plant locations.
Processed and approved invoices from vendors to Accounts Payable department for payment.
Processed debit/credit memos as necessary.
Distribution of inventory reports to upper management on a daily basis.
Answering Purchasing Manager’s phone and taking messages as necessary.
Multi-tasking and prioritizing duties with little direction.
AUGUST 2003-OCTOBER 2007 IMPORT COORDINATOR
MAERSK LINE & DAMCO THE WOODLANDS, TX
Tracked and traced cargo globally using Microsoft Excel and the internet.
Import documentation including, but not limited to: sending out arrival notices, last free day notices and any other correspondence to the client advising status of their cargo via e-mail or fax.
Coordinating delivery of cargo to the customer.
Answering incoming customer service calls as well as making outgoing calls to customers, brokers, steamship lines, terminals and warehouses.
Communication with global offices both via e-mail and on the phone daily, in order to fulfill job requirements.
Light accounting such as invoicing the customer and calling to advise of payments due.
Also requesting payments to facilities at which cargo is located. (demurrage, clearance fees; etc)
Working with Microsoft Outlook, Word, company intranet and company’s own database as well.
IMPORT CUSTOMER SERVICE
Contact with customers on a day to day basis.
Taking calls with a great attitude and following through to ensure the customer’s call was expedited with the best customer service.
Answering customer’s inquiries such as estimated time of arrival of cargo into the U.S., to more detailed specifications depending on a customer’s need.
Worked with U.S. Government agencies such as, U.S. Customs and USDA from time to time.
General office duties and light accounting.
FEBRUARY 2002-AUGUST 2003 IMPORT ANALYST
L.E. COPPERSMITH HOUSTON, TX
Worked directly with customer, U.S. Customs, USDA and FDA.
Processed air and ocean import shipments.
Entry writing processed with U.S. Customs.
Worked with forms 3461’s and 7501’s
Searched Harmonized Tariff book and classified commercial invoices.
Surrendered freight payments along with OBL’s.
Prepared invoices to customers.
Responsible for files from receiving paper work to open file to expediting delivery of goods to the customer.
Worked hands on with USDA at the airport regarding clearance of perishables into the U.S.
Light filing along with computer work in company’s database.
Some Microsoft Word and Excel.
EDUCATION:
Institution: Kilgore College
Degree: Certificate of completion in Cosmetology
Completion Date: 12/1996
Description: I received a certificate of completion and a Kilgore College Diploma.
*References available upon request.
Job Interests
Desired Salary: open
Job Types(s):
Administrative / Clerical
Accounting / Finance
Industry(s):
Oil & Gas / Mining
Construction / Engineering
Entertainment / Media
Employment Type:
Work / Life Balance
Job Location(s):
Tomball / Magnolia
Oak Ridge / Shenandoah
Contact Information
Phone: 281-***-****
Send to Friend
Ads by Woodlands Online
An Academic Kindergarten Preparatory Program for ages 2 - 5; serving The Woodlands area since 1998.
Develops high quality, commercial office condominiums The Woodlands properties include Forest Ridge & Grogan s Ridge
News & Info
Answers / FAQsGuides
Music & NightlifeApartments & RentalsMarketplace
Specials & CouponsMarketplace & eShoppingCommunity
Advertising/Media Kit
© 1996-2011 Bayou City Media, a division of Digital Texas All Rights Reserved. The Woodlands, Tx.
© 1996-2011 Bayou City Media, a division of Digital Texas Al
Contact this candidate