Customer Service Human Resources

Location:

Pinehurst, TX

Posted:

December 18, 2012

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Resume:

Admin/customer Service/manager Updated Dec **, ***2

Work Experience

Lauren Allen

***** ***** ** **************@*****.***

Pinehurst, TX 77362 832-***-****

Career Objective

Seeking a position in customer service support with an organization where I can utilize my expertise to achieve my goals and contribute to the growth and success of the organization.

COMPUTER SKILLS

• Microsoft: Word, Excel, Access, Outlook

• Google: Calendar, Docs

• Lotus Notes

• Quickbooks Pro

Summary

Proficiency in a Windows environment

Problem solving and Analytical skills

Practical mindset with the ability to prioritize tasks and provide effective solutions

A genuine desire and commitment to serving customers

Strong interpersonal communication skills, capable of building good working relationships

High learning agility

Comfortable working in a structured, fast paced, changing environment

Professional Experience

Trail Blazer Diagnostics/dba J&D Diagnostics, LLC, Katy, TX June 2008 - present

Neurodiagnostics Department Director (January 2010 to present)

Handle high volume of patient calls

Process patient referrals and schedule patients for diagnostic testing

Ensure that paperwork and records are up to date and completed well within the allocated time line

Manage 5 medical technicians, 5 office personnel and 3 marketing representatives

Maintain accurate account information for doctors/clinics

Coordinate travel arrangements for all technicians including flights, car rentals and hotel reservations

Maintain positive relationship with referring clinics

Send weekly data reports to direct supervisor and owner

Send weekly referral reports to over 80 clinics in 5 states

Office and medical supply inventory and ordering

Process patient payments and reconcile with weekly accounting

Notarize billing and medical affidavits and records

Human Resources and employee accountability

Scheduling and Benefits Coordinator (June 2008-December 2009)

Evaluated patient medical insurance for qualification of benefits

Handled over 150 calls per day

Scheduled patients for diagnostic testing

Maintained accurate patient information for billing and record keeping

Communicated all testing needs and requirements to patients

Allied Diagnostics, LLC, Katy, TX January 2008-May 2008

Administrative Assistant

Answered and fielded phone calls for scheduling and billing departments

Managed accurate data entry for diagnostic testing dates of service, insurance, patient information

Maintained established record retention procedures for client files

Coordinated travel arrangements for technicians, marketing staff and company executives; including flights, car rentals and hotel reservations

D. W. Cloyd Building & Concrete, Inc., Magnolia, TX June 2004-Aug 2007

Office Manager

Answered phones, fielded calls and took messages for owner

Handled accounts receivable and accounts payable for the business

Invoicing and data entry into Quickbooks

Coordinated bi-weekly payroll for over 20 employees

Hewitt Associates, The Woodlands, TX August 2002-November 2003

Customer Service Associate

Handled high influx of calls from customers

Answered questions about company benefit plans that included healthcare, pension and 401K.

Made changes to plans at customers’ request

Changed the personal details of the customers, if requested

Education and training

Notary Public

2010-present

Compliance Consultants, LTD

Yearly seminars for Human Resources and HIPPA compliance

2008-2012

Montgomery Jr. College, Conroe, TX

Attended from August 2000-May 2001

Sam Houston State University, Huntsville, TX

Attended from August 1999-May 2000

Magnolia High School, Magnolia, TX

High School May 1999

Job Interests

Job Types(s):

Administrative / Clerical

Industry(s):

Construction / Engineering

Employment Type:

Job Location(s):

Tomball / Magnolia

Contact Information

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