Customer Service Quality Assurance

Courtney Hull

Email: ********@*************.***

Address:

City: Green Bay

State: WI

Zip: 54313

Country: USA

Phone: 920-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced [Regional Pricing Supervisor] adept at problem solving, customer service and hiring and training hardworking, quality staff. Hardworking retail management professional versed in all aspects of running high-end store.

Educational Background:

High School Dipolma from Southwest, Green Bay WI 1/2001 to 5/2000 (General)

Job History / Details:

Summary

Experienced [Regional Pricing Supervisor] adept at problem solving, customer service and hiring and training hardworking, quality staff. Hardworking retail management professional versed in all aspects of running high-end store.

Highlights

Retail inventory management

Accurate cash handling

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Team-oriented

Recruiting and interviewing

Reliable

Flexible schedule

Accomplishments

Promoted to Regional Pricing Supervisor after [10] years in Assistant Manager position.

Interviewed over [10] people and successfully staffed [3] new store locations.

Successfully opened 3 new store locations and provided all training and setup of pricing department.

Experience

May 2006 to Current

CleanPower Appleton, WI

Area Assistant

Supervise and train employees.

Monitor supply and labor budget.

Provide quality assurance inspections.

April 1999 to Current

Festival Foods Green Bay, WI

Regional Pricing Supervisor

Opened a new store location and assisted in recruiting and training new staff.

Delivered excellent customer service by greeting and assisting each customer.

Opened a new store location and assisted in recruiting and training new staff.

Reorganized the sales floor to meet company demands.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed a series of training sessions to advance from Assistant Manager to Regional Pricing Supervisor

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Trained staff to deliver outstanding customer service.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Education

2000 Southwest Green Bay, WI

High School Diploma General

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