Management Customer Service

Christopher Weber

Email: *********@********.***

Address: **** * ******** ****** #**

City: Chicago

State: IL

Zip: 60657

Country: USA

Phone: 312-***-****

Skill Level: Experienced

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

Business Process Analysis Project Management Market Data Management High-Level Account Management

Educational Background:

Bachelors Degree, Internation Business - Finance Emphasis

University of Arkansas, 08/2003 - 05/2007

Fayetteville, AR

Job History / Details:

CHRISTOPHER WEBER

3443 N. Broadway Street, #3N Phone: 312-***-****

Chicago, IL 60657 Email: *********@********.***

BUSINESS & DATA MANAGEMENT ANALYST

A top-performing finance professional credited with combining client management and business development expertise to enable substantial revenue growth in highly competitive business markets, both domestically and internationally. Strong ability to think independently and quickly execute to achieve results. Highly accomplished in sustainability of clients and success in building and maintaining relationships.

AREAS OF EXPERTISE

Data Management

High-Level Account Management

Microsoft Office Suite

Business Analysis

Competitive Intelligence

Software Development Lifecycle

Commercial Banking

Project Management

International Finance & Trade

PROFESSIONAL EXPERIENCE

NORTHERN TRUST (NT), CHICAGO, IL - August 2007 - September 2012

SECOND VICE PRESIDENT, GLOBAL FUND SERVICES DATA MANAGEMENT (AUGUST 2011 - SEPTEMBER 2012)

Leveraged industry expertise to assist in the development of the Data Management team in the IOO (Investment Operations Outsourcing) unit of NT Global Fund Services.

Served as primary representative for IOO Data Management on projects, new client implementations, strategy planning and client issue resolution.

Engaged with IT partners to organize and adeptly research and document data element behavior, nuances, and lineage in the creation of a data dictionary for IOO.

Evaluated and assigned precise business definitions for approximately one thousand data elements.

Actively communicated with partners to incorporate business reviewer feedback into the definitions.

Thoughtfully applied foresight to track and meet project plan objectives and deliverables.

Ensured all interested parties were appraised on project progress and received timely and concise status updates.

Reviewed employee-provided definitions with my European counterpart and amended as needed before providing final approval on definitions prior to final publication.

Notable Accomplishments

Contributed to the creation and sustainability of the IOO Data Management team including developing a data stewardship program and assisting with setting data management strategy for the department and the organization.

Contributed to the creation and continued maintenance of the IOO Data Dictionary which is the first of its kind at Northern Trust which outlines the business definition, system lineage, and client usage requirements for approximately one thousand business terms and growing.

SECOND VICE PRESIDENT, CHANGE MANAGEMENT EXECUTION (DECEMBER 2010 - JULY 2011)

Acted as Data Management liaison for new client onboarding of outsourcing, fund accounting and custody with a focus on IOO clients within the Global Fund Services division.

Executed NT client onboarding services including extensive analysis on client price comparisons, asset characteristic comparisons, and client interface requirements.

Performed client account management activities such as price and asset variance analysis and risk mitigation to maintain account stability.

Designed, developed and implemented creative solutions to meet non-standard client transition requirements.

Collaborated with internal teams to achieve policy enforcement, issue resolution, risk migration and contract management.

Identified and developed new solutions to improve global data management practices.

Solicited scope and business requirements from internal and external stakeholders to ensure defined tasks were completed accurately.

Created comprehensive business requirements and testing documents to avoid delays and ensure deliverables were completed on time.

Communicated decisions, statuses and risks to stakeholders via emails, by facilitating conference calls and delivering presentations.

Created, documented and maintained sustainable, scalable processes with a justifiable or tangible benefit.

Notable Accomplishments

Contributed to the deployment of the Pricing System (PRS) Queue Management Program, reducing the daily pricing exception queue volume of nearly 24,000 price exceptions by 52%.

Supported key client initiative with short turnaround time and limited staffing resources, leading to international acquisition.

SECOND VICE PRESIDENT, BUSINESS PROCESSES (SEPTEMBER 2008 - NOVEMBER 2010)

Promoted from Officer after two years of service, acting as a senior business analyst on client pricing, evaluated pricing and global FX rates.

Maintained relationships with Tier I global vendors, providing exemplary customer service to Global Pricing and Coding personnel.

Attained and utilized requirements from identified stakeholders to write business requirements according to SDLC (Software Development Lifecycle) processes, primarily using the Waterfall model.

Independently managed a portfolio of projects to support marketing of regional service expertise to new international clients.

Developed strategic global procedures and process improvements to reduce manual processing and related risks.

Utilized internal pricing and market reference data system applications to perform analysis and research.

Managed external vendor relations to ensure project tasks were completed, eliminating issues and risks.

Notable Accomplishments

Increased efficiency and achieved a returned focus for pricing analysts to manage client accounts.

GLOBAL TRADE PROCESSING & UNITED KINGDOM FUND ACCOUNTING (UKFA) SETTLEMENTS ADMINISTRATOR (AUGUST 2007 - AUGUST 2008)

Managed input and security trade verifications from investment managers.

Processed SWIFT payments and ensured proper receipt to guarantee trade settlements.

Ensured proper compliance with deadlines for UFKA settlement requirements and guidelines.

Performed checks of daily controls to ensure all functions were executed.

Notable Accomplishments

Completed a year-long professional internship in London, England, while pursuing certification in International Business Practices.

EDUCATION & TRAINING

Bachelor of Science in International Business, with a Finance concentration and a French Language Minor, University of Arkansas, Walton College of Business, Fayetteville, AR

Certificate of International Business Practice (Postgraduate Education),

University of Cambridge International Examinations: London & Cambridge, England

Training: Change Management Mentoring Matters Advanced Investments Communication Techniques

AWARDS & DISTINCTIONS

2011 Signature Service Team Award, Northern Trust

2010 Chairman`s Absolute Quality Award, Northern Trust

2010 Signature Service Team Award, Northern Trust

***Microsoft Word Resume Available on Request***

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