Customer Service Technician

Nikki Dortch

Email: ********@**************.***

Address:

City: Avon Park

State: FL

Zip: 33825

Country: USA

Phone: 810-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Pharmacy Order Entry Technician licensed in the state of Florida with excellent data entry skills and extensive knowledge of Medicaid and Medicare procedures who excels at teamwork, conflict resolution and making sound decisions under pressure.Detail-oriented and focused on accuracy and efficiency. With more than 5 years of experience in pharmacy services, bringing management, and administrative experience to retail pharmacy settings.

Educational Background:

High School Dipolma from Baker College, Flint MI 1/2001 to 6/2009 (Pharmacy)

Job History / Details:

Professional Summary

Pharmacy Order Entry Technician licensed in the state of Florida with excellent data entry skills and extensive knowledge of Medicaid and Medicare procedures who excels at teamwork, conflict resolution and making sound decisions under pressure.Detail-oriented and focused on accuracy and efficiency. With more than 5 years of experience in pharmacy services, bringing management, and administrative experience to retail pharmacy settings.

Licenses

PTCB Certified

Florida State Registered

Skill Highlights

Expert understanding of Medicare and Medicaid processes

Excellent telephone etiquette

Exceptional patient care and interaction

HIPAA trained

Inventory management

Strong decision-making ability

Efficient and accurateCounting and pouring expertise

Professional Experience

March 2012 to Current

Fast and Friendly Pharmacy Fort Meade, Florida

Certified Pharmacy Technician / Technician in Charge

Entered new patient profiles and prescriptions into keycentrix software system.Communicated directly with doctors' offices via telephone, fax and email.

Directed operations to increase efficiency and minimize patient wait times.Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.

Provided friendly customer service at prescription drop-off and pick-up counters.Appropriately resolved customer issues, complaints and questions.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Maintained proper compliance logs, including refrigerator temperatures and expired drugs check.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.Regularly ordered medication and pharmacy, office and restroom supplies.Maintained proper storage and security conditions for all drugs.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Followed state and federal record keeping guidelines for legend drugs and controlled substances.

Strictly maintained customer and patient confidentiality.Consistently upheld proper pharmacy and general safety procedures and standards.

August 2008 to June 2012

Walgreens Flint, Michigan

Certified Pharmacy Technician

Entered new patient profiles and prescriptions into medication Intercom Plus software system.Provided friendly customer service at prescription drop-off and pick-up counters.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately pulled medications from the shelves for robot replenishment.

Accurately recorded compounded products and prepared appropriate labels.Mixed various pharmaceutical preparations according to written prescriptions.Calculated, weighed, measured and mixed ingredients with expert precision.

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests

Processed up to 200 prescriptions on high volume days with 100 percentage accuracy.

Strictly maintained customer and patient confidentiality.

August 2011 to February 2012

Bridgeport Health Mart Bridgeport, Michigan

Certified Pharmacy Technician

Provided friendly customer service at prescription drop-off and pick-up counters.Efficiently answered multi-line phone and processed high volume of order requests and screened phone calls for the staff pharmacist in a friendly, efficient manner.Correctly priced and filed prescriptions after they were filled.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.

Education and Training

2009 Baker College Flint, Michigan

Associate of Applied Science Pharmacy

Presidents List Academic Achievement Award-2006

Deans List Academic Achievement Award-2006

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law

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