Sales Customer Service
Resume:
Pearl Oliver-Perkins
Email: *********@********.***
Address: **** ****** *****
City: Castro Valley
State: CA
Zip: 94546
Country: USA
Phone: 510-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
PEARL-OLIVER-PERKINS
3141 Alexis Place Castro Valley, CA 94546 510-***-**** *********@********.***
SUMMARY OF QUALIFICATIONS:
Highly motivated and results-oriented professional with exceptional leadership and communications skills. Experienced in Marketing, Sales, and Customer Service. Extensive management experience in various divisions of ATT (SBC/Pacific Bell) Telecommunications Company including Program, Project and Product Management. Earned MBA while employed as a manager. Stellar track record in consistently exceeding company goals and objectives. Was a loyal, upwardly-mobile professional with SBC (Pacific Bell) formany years.
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
LEADERSHIP
* Earned fast-track promotion to Program Manager at ATT Yellow Pages (Pacific Bell Directory) to provide leadership, training, and support to functional groups throughout the corporation.
* Successful in leading Corporate Project Teams while maintaining high standards for performance goals while meeting deadlines. Organized and directed implementation plans that directly involved functional groups.
* Selected by Vice President of Marketing to manage corporate program that represented ATT Yellow Pages (Pacific Bell Directory) internally and externally.
* Selected by Vice President of Marketing to work on Revenue Generation Task Force.
* Provided leadership and support to Call Center Sales Reps that sold ATT (Pacific Bell Wireless) products.
* Managed all aspects of launch planning and timelines across functional areas of corporation.
* Provided heavy facilitation to the operational teams, to enable them to deliver results, which directly affected the company's development of products and services.
* Successful at staying within corporate budget constraints.
* Supported corporate Price/Rate Changes/Customer Contracts/Discounts, etc.
* Self-starter at new projects/assignments.
* Provided business prioritization support, as needed.
* Set up and provided Sales Management direction and support to New Sales Call Center.
* Conducted Market Assessments to validate Products feasibility.
* Designed, developed, prioritized, and implemented Marketing Strategies for the business market.
SALES AND COMMUNICATIONS
* Stimulated leads/referrals wireless sales call center through marketing promotions and contests.
* Developed call center processes and procedures. Handled customer issues/escalations/concerns, etc.
* Earned top honors as Presidential and Executive Level Sales Representative forATT Yellow Pages (Pacific Bell Directory) in consecutive years.
* Earned top honor as Book Leader for 6 Regional Yellow Page Directories
* Earned top honor as Master Sales Rep-Top 10% of State-wide Sales team.
* Won company-sponsored Sales Trip awards and was voted top sales rep by peers.
* Won highly-coveted Sales Ring for stellar Sales Performance.
* Highly skilled in Oral and Written Communications. Developed and implemented Corporate Marketing and Service Plans to external contacts as well as internal functional groups. Developed the ability to effectively address and engege a wide variety of audiences, promoting organizational goals.
* Facilitated information flow between Team Members, Project Leaders, and Senior Management .
* Developed and implemented business procedures/policies/processes to the corporation.
* Developed and maintained various project plans, schedules, and standards.
* Developed product development plans and strategies for market introduction.
* Conducted relationship managemnet of competing companies and their customers.
* Communicated various ideas to contribute to company's potential to increase revenue and market share.
* Led team meetings and maintained meeting minutes, also maintained Directors' status reports.
* Developed and wrote Methods and Procedures for c ustomer-facing representatives.
* Interacted with Sales, Support Managers, and Staffing Group to meet staffing requirements.
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS (continued)
* INFORMATION TECHNOLOGY RECRUITING AND ASSESSMENT
* PROFESSIONAL TRAINING AND INSTRUCTION
PROFESSIONAL WORK HISTORY
US Federal Government
VETERAN AFFAIRS-Oakland, CA 08/2009-Present
Veterans Service Representative
SOCIAL SECURITY ADMINISTRATION-Richmond, CA 08/2007-1/2009
Benefit Authorizer (Legal Administrative Specialist)
FARMERS INSURANCE GROUP-Pleasanton, CA 3/2006-6/2006
Personal Lines Underwriter
SETKA TECHNICAL RECRUITING AGENCY-
San Ramon, CA 2/2005-12/2005
IT Recruiter
WELLS FARGO HOME MORTGAGE-San Leandro,CA 11/2001-5/2002
Home Mortgage Consultant
Contact this candidate