Customer Service Representative
Resume:
Angelica's InformationLocation: Hyattsville, MDTitle: customer serviceExperience: 6-9 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2012-04-25 Helpful Links
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Angelica M Escalante
4833 66th Ave Hyattsville
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Objective:
To obtain a challenging position as a Customer Service Representative, Data Entry, or as a Dental Office Assistant with opportunities for career development and advancement.
Education:
Fortis College, Landover, MD Expanded Function Dental Assistant 2011
Bladensburg High School,MD Bladensburg MD 1992
Certification
American Heart Association BLS for Healthcare Providers CPR &AED Program 2011
Experience:
Dental Assistant Extern, Dr. Howard 03/2011-06/2011
 Assisted the dentist with extractions, making temporary crowns, taking full FMX and updating bitewing x rays
 Developed and exposed films, took alginate impressions, created study models poured in plaster, and made bleach trays
 Scheduled appointments and follow up; filed insurance claims
 Sent final impressions to the lab; sterilized instrument
Dental Assistant Extern, Dr. Terrell Waters & Associates, Washington, DC 01/2010- 04/2010
 Learned basic instruments, Ensure that instruments are cleaned and sterilized as per OSHA guidelines
 Knowledge of the proper handling of sharp instruments and their disposal in addition to awareness of exposure to HBV and HIV as well as methods to reduce exposure as he outlined in the College of Dentistry's Infection Control Manual, Knowledge of epidemiology and modes of transmission and symptoms of blood borne diseases be aware of the OSHA guidelines
Administrative Clerk, USDA Office of Human Capital Mgt, Washington, DC 06/2006-01/2007
 Provided customer service; Supported manager and other office staff,
 Delivered mail, operated Xerox and fax equipment; Completed special projects,
 used Microsoft outlook, word, and excel to create, edit, and finalize text documents and spreadsheets
Subpayroll Associate, Creative Touch Interiors Capital Heights, MD 07/2006-01/2010
 Responsible for processing subcontractor payroll and account information while operating multiple systems.
 Responsible for data entry / data verification of account information in the system
 Performs data verification audits for accuracy and quality and ensure accurate reporting
 Responsible for analyzing exceptions, reviewing correspondence for follow-up and routing unresolved items to the appropriate departments
 Responsible for clearing and matching account information and deductions
 Responsible for processing expenses and vendor payments, post & print payroll checks for vendors and also ACH direct deposits.
Customer Service Representative, Creative Touch Interiors Landover,MD 05/200507/2007
 Respond to customers' orders and quotation request received via telephone, e-mails, written and faxed correspondence.
 Perform necessary follow up to ensure customer service expectations are met
 Research and suggest alternative products for customer
 Use computerized system for tracking, information gathering, and/or troubleshooting
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Shift supervisor, C V S Arlington VA. 12/1994 - 6/1998
 Help team members with any issues they have with customers
 Place order and stock well the entire store.
 Opening and closing the store, get ready everything for the next shifts
 Consolidate all the cash registers and make sure everything balance for the day
 Make deposits to the banks and generate all daily sales for the days
Special skill:
 Speak and write Spanish and English.
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Software:
Microsoft Office, word, excels, Dentrix. .
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