Customer Service Assistant

Raquel Adams

Email: ********@*************.***

Address:

City: Bedford

State: TX

Zip: 76021

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Dental Assistant with direct patient care, routine laboratory functions and patient record and office management. Recently certified Dental Assistant with excellent charting, scheduling, phone, filing and customer service skills. Enthusiastic about dental health and enjoys educating patients about personal dental care, hygiene and preventative techniques.

Educational Background:

High School Dipolma from Everest College, Fort Worth TX 1/2001 to 3/2012 (Dental Assistant)

Job History / Details:

Professional Summary

Certified Dental Assistant with direct patient care, routine laboratory functions and patient record and office management.

Recently certified Dental Assistant with excellent charting, scheduling, phone, filing and customer service skills.

Enthusiastic about dental health and enjoys educating patients about personal dental care, hygiene and preventative techniques.

Licenses

CPR Certified

LIcensed D.A

Skill Highlights

Coronal polishing ability

Dental x-rays

Handpiece care proficiency

Mouth mirror inspection

Computer charting

Infection Control (ICE)

Study model pour and trim

OSHA training

Front office procedures

Vital signs aptitude

Sedative dressings competency

Patient educator

Skilled in patient settings

Current X-Ray certification

Sealants (SE)

Topical fluoride (TF)

Dental equipment maintenance

CPR

Work Experience

October 2011 to Current

Saltgrass Steakhouse Grapevine, TX

Waitress/Hostess

Front of house service staff, I am responsible for cash handling and table side customer service; Ensuring that the guest has an outstanding dining experience.

At the host stand I am responsible for taking reservations, phone etiquette, ensuring table availability, and the guest flow entering and leaving the establishment.

January 2012 to March 2012

Valerie Hubbell DDS Grapevine, TX

Dental Assistant

During my externship with Dr. Valerie these are some of the duties that i had completed in my month and a half in her office.

Greeted and prepared patients for dental examinations.

Properly sterilized dental equipment and examination rooms in accordance with infection control policies.

Effectively operated x-ray machines and developed x-rays.

Coordinated appointment schedules for the dentist.

Provided appropriate postoperative instructions as prescribed by dentist.

Thoroughly gathered and recorded medical and dental histories and vital signs of patients.

Made preliminary impressions for study casts and occlusal registrations for mounting study casts.

Correctly arranged instrument trays prior to dental procedures.

Educated patients about proper oral hygiene and prevention of dental diseases.

Education and Training

2012 Everest College Fort Worth, TX

Certificate Dental Assistant

3.8 GPA

Dean's list Academic Achievement Award

Coursework in

charting, model pouring and trimming,

equipment work sanitation.

breaking down and setting up work stations.

Proficient in dental bite-wings, periapical and occlusal x-rays

Proficient in instrumentation and tray set ups

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