Customer Service High School

Brittany Munson

Email: ********@*********.***

Address:

City: BEAVERTON

State: OR

Zip: 97005

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 4 years in customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Adrian High School, MI 1/2001 to 5/2008 (General Study)

High School Dipolma from Art Institute of Michigan, MI 1/2001 to 12/2012

Job History / Details:

Career Overview

Personable and responsible Cashier with 4 years in customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Exceptional written and oral communication

Strong organizational skills

Active listening skills

55 WPM

Microsoft Office proficient

Customer service expert

Adaptive team player

Opening/closing procedures

Telecommunication skills

Strong work ethic and commitment to the job.

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience

June 2011 to Current

Pizza Schmizza, Portland Airport Portland, OR

Team Member

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Worked as a team member performing cashier duties, product assistance and cleaning.

Expressed appreciation and invited customers to return to the store.

December 2008 to December 2010

McDonalds White Lake, MI

Shift Leader/Trainer

Provide superior and hospitable service to all customers, both in person and on the phone.

Build rapport and repeat business through excellent customer service.

Take orders, prepare and serve meals for customers quickly.

Responsible for cashier duties, and inventory as well as opening and closing procedures.

Resolve any customer issues or concerns in a professional manner.

Train new employees on food preparation and cash handling procedures and guidelines.

Educational Background

2008 Adrian High School, MI

Diploma

Art Institute of Michigan Novi, MI

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